Traditional Exchange reporting products try to predetermine the types of reports an organization will need, but since everybody’s requirements are unique, the goal is never fully achieved. Email has become the primary way employees communicate to each other and their customers. As a result, the need to provide reports outside of IT has arisen. The increased use of mobile devices such as the iPhone, iPad, and DROID have only increased the need for an Exchange reporting tool. It is not common for HR, Sales, Management or Procurement departments to need data on how the email system is used by employees. While it is true that traditional reporting products provide the ability to mail reports, often by the time the person requesting the report views it, the data is old. This results in administrative overhead and more work for the Exchange Administrator.
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What makes Mailscape Reporting capabilities different?
At ENow, we understand these challenges and have decided to take a new approach for Exchange reporting.
We start with delivering over 200 of the most commonly-requested reports, and then go one step further by giving you the ability to customize these reports or create an entirely new report based on any object in our database. Mailscape gives you endless creative freedom when it comes to the types of reports you can create and how they can be disseminated them throughout your organization.
Through our innovative Report Wizard, we give you the flexibility to create very complex reports with only a few clicks. By exposing all the objects in our schema, you can decide which attributes of the Exchange or Active Directory architecture to create conditional reports on. You can choose how many filters to add and watch as Mailscape does all the work for you! When you’re finished, you can customize the format and layout of the report to suit your unique needs and save it in the Reports Library for future use.
Traditional reporting products only allow you to email a report, resulting in information that is already outdated by the time it reaches its destination. Mailscape extends value beyond the Exchange environment by providing your colleagues with vital information via Mailscape’s Personalized Dashboards that automatically self-generate, displaying the most current data. With no client software to be installed, your users can view their reports with their browser and see data that is always fresh. Mailscape also gives you the ability to email reports in a .CSV or HTML format.
Mailscape provides Exchange administrators and senior management with instant access to information relevant to their respective interests.
For administrators, Mailscape’s reports facilitate proactive Exchange management for increased efficiency, optimal system performance, minimal downtime, and improved service to the end users.
For senior management, Mailscape’s reports provide concrete data on which planning and budgetary decisions can be based. In addition, Mailscape provides insight into how Exchange resources are being consumed to assist in the enforcement of internal usage policies and the proper management of information.
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