What others are saying

"Mailscape has been extremely useful in our organization; we look after several Exchange/AD organizations and the Dashboard view allows Support staff to quickly check for Exchange, AD and Blackberry problems without having to load various tools for each product"

Mailscape for BlackBerry Enterprise Server

Mailscape for BlackBerry Enterprise Server is a unique and innovative systems management tool that gives you the ability to monitor the entire BlackBerry communication cycle. Discover and address problems before they affect your user community. The One Look Dashboard graphically presents real-time data on the vital components that directly impact your BES and Exchange server’s uptime. mailscape for blackberry enterprise

Manage BES and Exchange in a Single Dashboard

When managing critical systems, you need all vital information to be readily accessible and clearly presented.

Your BlackBerry service is highly visible to senior management and other key employees. But your BlackBerry servers do not operate in a vacuum; their performance is directly dependent on the overall health of your Exchange Environment.

Mailscape is a unique and innovative systems management tool that combines all the key elements for Exchange monitoring, reporting, and administration in one easy-to-install, intuitive-to-use Exchange solution.

When you install Mailscape on your BES, you gain the ability to monitor your entire messaging environment with a quick glance at a single screen. In real time. With automatic notification if any item hits one of your pre-defined warning or critical thresholds.

Your BlackBerry users rely on you for anywhere, anytime access to their e-mail. If you BES goes down, the productivity of the most powerful people in your community plummets. Mailscape will help to ensure that your CEO never learns your name. Mailscape improves the level of service you provide and minimizes downtime.

BlackBerry Screenshots Gallery

Monitoring

With Mailscape for BlackBerry you will never be guessing where or what is causing a potential BlackBerry issue. The entire BlackBerry communication cycle is monitored. Please read below to see how each vital component is monitored.

Reporting

Has your management asked you to provide a list of all BlackBerry users? Has your procurement department inquired as to how many of a particular BlackBerry models you have deployed? Do you need to determine the number of users on a specific wireless carrier? If you answered yes to any of the above questions, then you will certainly see the value and time saved by the reporting features in our solution.

With Mailscape for BlackBerry you can easliy answer all of the above questions and more. Instead of tirelessly trying to compile this information, let Mailscape automatically deliver the answers to your inbox.

Exchange Link - Monitors communication between the BES and Exchange server. Alerts you of any problems detected based on user-level and server-level thresholds.

BES Status - Monitors BES worker threads and notifies you of potential issues that could inhibit mail flow to and from devices.

BES Queue - Monitors the count of pending messages bound for each device and notifies you of any problems detected based on user-level thresholds.

Carrier Status - Detects if a user's wireless carriers is having problems.

RIM Link - Monitors the SRP connection between the BlackBerry Enterprise Server and RIM network.

Server Vitals - Monitors the disk space, services, memory, processor and Windows events.

BES agent services - Monitors the BlackBerry agent services and alerts you when these services enter a hung or non operational state.

Round trip verification - Sends a test message to a BlackBerry device and back to Exchange to verify if all critical components of your BlackBerry infrastructure are functioning. Quickly identify a carrier or other issue.

Key areas that Mailscape will report on:

Device Level Reporting
Device Status
Email Address
Carrier
Device Model
Device Software Version
Phone number
IT Policy Name

Password Enabled
Server Level Reporting
Machine Name
BES Version
Number of Users
Total messages forwarded and sent
Total messages expired, filtered, & failed
BlackBerry Log reporting

BlackBerry Built-In Reports

Overview BES Summary BlackBerry User Summary
User
BlackBerry Users by Mailbox Server BlackBerry Users with Password Disabled BlackBerry Users by Carrier BlackBerry User Count by Carrier BlackBerry Users by BES	BlackBerry User Count by BES BES User Count IT Policy BlackBerry Users by Device Model BES User Count by Device Model BlackBerry Users by OS Version BlackBerry User Count by OS Version
Activity
Daily BES Usage Most Active Users – Calendar Least Active Users – Calendar Most Active Users—Messages Least Active Users –Contacts Most Active Users –Contacts Least Active Users –Contacts	BlackBerry Message Size Analysis Inactive BlackBerry Users Diagnostic Exchange Link BES Status BES Queue BES Usage History