World-class customer service and problem resolution
Your business relies on Microsoft technologies. You rely on our products to keep your systems happy and healthy. And you can rely on us to provide responsive, professional technical support.
We are committed to ensuring your long-term success with our products. This commitment begins with superior software that has been rigorously tested prior to release, and it carries through to our customer support team, comprised of Microsoft experts.
ENow Customer Support is open from 5am to 5pm Pacific time from Monday to Friday, excluding US holidays. Our target response time is four business hours or less for requests submitted during our regular hours of operation.
Requests submitted after hours will receive a response within four hours of opening on the next business day.
We're excited to announce the release of EMS version 18.104.22.16820, our first release for calendar 2017. With this release, we continue our long history improving your ability to monitor, and report on, your environment. Here's a partial summary of changes in this release:
As always, we're proud to offer our customers fully supported installation services at no extra charge. Contact firstname.lastname@example.org to schedule your installation today!
We're excited to announce the release of EMS version 22.214.171.1243, our second major release for calendar 2016. It features a dramatic improvement in reporting thanks to our new Insights engine, with hundreds of revamped reports across all of the EMS products. We've also fixed a big batch of bugs. Below are the details of the changes in this release:
We are pleased to announce the latest release from the ENow Suite of products: 7.2 SP1 (126.96.36.1994). This release is the first of our maintenance releases; we will continue to ship feature releases roughly quarterly, with maintenance releases in between feature releases. As with our future maintenance releases, in this release our team focused on improving our user experience and addressing any recent feedback from our customers.
The MailScape Support Team is one of the best I have dealt with in my 16 years as a Messaging SME. For example, the business required a report that showed all Sent and Received messages for all mailboxes on only one of the many Exchange clusters in the organization. The report needed to show Sender and Recipient information, including the Subject, Message ID, and Date and Time stamp, for the past 30 days of emails in over 7k mailboxes. After just a few hours on the phone with support, these reports were created and ready to view from the web console. Yes, that's right people, they wrote them for me. - Kryste M. Olejniczak, Advance Auto Parts