Traditionally, Bodek and Rhodes’s management used inbound and outbound call volume as a means of measuring the performance and productivity of their sales teams. Recently, their sales teams approached Sam Gerber, VP of Business Development, with the fact that sales spends a majority of its time and effort communicating with clients via email. Armed with this newly-found knowledge, the network administrator for Bodek and Rhodes, Barbara Campbell, decided to search for a solution that would capture key email statistics and monitor the sales teams’ performance and productivity.
Most of the products the IT team initially came across did not match the company’s needs—they were either too complex or too expensive. When Bodek and Rhodes found Mailscape® they knew it was a perfect match. Their IT team utilized Mailscape®’s detailed message traffic reports to optimize their sales teams’ performance.
Bodek and Rhodes is one of the nation’s leading wholesalers of imprintable apparel and accessories. A family-owned business headquartered in Philadelphia, PA, Bodek and Rhodes offers an impressive 37 different brands of apparel to their network of screen printers, embroiderers, promotional products and uniform companies.
ENow is a Microsoft Gold Certified Partner specializing in high-end Exchange consulting and the development of software to simplify Exchange system management. The company’s flagship product is an innovative utility called Mailscape® that provides administrators with a ‘one-look dashboard view’ of the entire Exchange environment.