Messaging Team Improves System Uptime and Reduces Support Costs
Corona, CA (PRWEB) February 11, 2014 – ENow Inc., a Microsoft Certified Partner specializing in infrastructure consulting and development of software to simplify Microsoft system management, announced that The Wendy’s Company has selected their award-winning Mailscape tool for Microsoft Exchange Server reporting and management.
The Wendy’s Company is the world’s third largest quick-service hamburger company. The Wendy’s system includes more than 6,500 franchise and Company restaurants in the U.S. and 27 other countries and U.S. territories worldwide.
Wendy’s was faced with the challenge of finding a solution that could proactively monitor their Exchange environment and alert key systems engineers of issues. Due to Wendy’s continued substantial growth, Manager of Unified Communications, Don Murawski, realized further assistance was needed to ensure his messaging environment remained stable, robust, and highly available. The Exchange team was spending too much time manually checking the environment’s health. Real time feedback was minimal and system outages were a challenge.
Mailscape’s award-winning one-look dashboard stood out to the Wendy’s team above all other tools in the marketplace. Mailscape provided instant feedback regarding the health of the entire messaging environment. Proactive monitoring has allowed the Wendy’s Messaging team to identify and troubleshoot small problems before they escalate into major outages. “I’m relieved that Mailscape allows me the time and flexibility to focus my attention on other projects, rather than email 24/7,” explained Don. “Mailscape has become my personal Exchange babysitter!”
Don provided several examples describing the immediate impact Mailscape has had in Wendy’s environment. Wendy’s saw a significant increase in the amount of iOS devices over a very short period of time. Because the initial environment design lacked a CAS array, all the client requests went through a single CAS. With no monitoring solutions in place, managing OWA and ActiveSync efficiently was becoming impossible.
With the ability to monitor OWA and ActiveSync simultaneously, Mailscape immediately alerted the Exchange team of the performance issues. Once these issues were identified, the numerous ActiveSync reports quickly diagnosed the root cause saving time and money.
“Mailscape provides instant feedback of the health of the entire messaging environment,” said Don. “Real time monitoring on key functionality, like DAG health, is vital for any Exchange engineer. As a manager, I have instant feedback on all my Exchange servers and it allows me to make better use of my team’s time. Overall, I have been very pleased with the product and I would recommend Mailscape to any enterprise messaging environment.”
Read the full Case Study here
Mailscape is part of the ENow Management System that is utilized in over 50 countries around the world by customers such as Facebook, DirecTV, and the New York Stock Exchange. Mailscape’s sleek one-look dashboard makes it easy for you to monitor your environment’s vital components with a quick glance. Mailscape's advanced reporting provides both the real-time and historical trending data you need to optimize system performance and to plan for the future.
About ENow Inc.
ENow is a Microsoft Silver ISV focused on helping organizations implement the latest Microsoft technologies and building software tools that simplify the job of IT administrators. Our innovative systems management software provides robust monitoring and reporting features for all key components of your Microsoft infrastructure, including Exchange, Office 365, Lync, Active Directory, SharePoint and more—all delivered in our award winning personalized dashboards, so that everybody in your company benefits. Learn more at enowsoftware.com