ABOUT THE CUSTOMER
The Wendy’s Company is the world’s third largest quick-service hamburger company. The Wendy’s system includes more than 6,500 franchise and Company restaurants in the U.S. and 27 other countries and U.S. territories worldwide. Founded by Dave Thomas in 1969, Wendy’s Old Fashioned Hamburgers restaurant first opened the doors in Columbus, OH. Since the beginning, Dave focused on creating something new - high quality food made with the freshest ingredients, served the way the customer wanted. Quality was so important to Dave that he put the phrase “Quality is our Recipe” on the Wendy’s logo. Today, that passion for quality remains the number one priority in each individual Wendy’s restaurant around the world.
Wendy’s was faced with the challenge of finding a product that could proactively monitor their Exchange environment and alert key systems engineers of issues. Due to Wendy’s continued substantial growth, Manager of Unified Communications, Don Murawski, realized further assistance was needed to ensure his messaging environment remained stable, robust, and highly available. The Exchange team was spending too much time manually checking the environment’s health. Real time feedback was minimal and system outages were a challenge.
Therefore, Don started evaluating several Exchange monitoring products in an attempt to gain greater visibility into his messaging infrastructure and stabilize his Unified Communications environment.”