On May 23, 2022, at ~8:08 AM EST, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue with accessing the Exchange admin center (EAC)
For IT pros or system admins with Microsoft admin center access, the incident number for further details is EX383634 in the admin center.
We're investigating an issue in which some users are experiencing problems accessing the Exchange admin center (EAC). Please see EX383634 in the admin center for more information.— Microsoft 365 Status (@MSFT365Status) May 23, 2022
Within the hour, Microsoft provide a second communication updating that they identified the issue and will continue to monitor.
We've identified infrastructure responsible for facilitating Exchange admin center (EAC) access is performing below acceptable thresholds. We're taking steps to mitigate impact. Please see EX383634 in the admin center for more information.— Microsoft 365 Status (@MSFT365Status) May 23, 2022
Later in the day, Microsoft provided another update that they will be performing additional checks
We're performing additional checks on our mitigation actions to ensure that it does not cause further impact. For more information, please see EX383634 in the M365 admin center.— Microsoft 365 Status (@MSFT365Status) May 23, 2022
Later in the day, Microsoft provided a fourth update that they deployed a fix and access should be fully restored.
We've deployed the fix and access should be fully restored. We'll continue monitoring the service over the next 24 hours to ensure the service is operating as expected. For more information, please see EX383634 in the M365 admin center.— Microsoft 365 Status (@MSFT365Status) May 23, 2022
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.