World-class customer service and problem resolution
Your business relies on Microsoft technologies. You rely on our products to keep your systems happy and healthy. And you can rely on us to provide responsive, professional technical support.
We are committed to ensuring your long-term success with our products. This commitment begins with superior software that has been rigorously tested prior to release, and it carries through to our customer support team, comprised of Microsoft experts.
ENow Customer Support is open from 5am to 5pm Pacific time from Monday to Friday, excluding US holidays. Our target response time is four business hours or less for requests submitted during our regular hours of operation.
Requests submitted after hours will receive a response within four hours of opening on the next business day.
The MailScape Support Team is one of the best I have dealt with in my 16 years as a Messaging SME. For example, the business required a report that showed all Sent and Received messages for all mailboxes on only one of the many Exchange clusters in the organization. The report needed to show Sender and Recipient information, including the Subject, Message ID, and Date and Time stamp, for the past 30 days of emails in over 7k mailboxes. After just a few hours on the phone with support, these reports were created and ready to view from the web console. Yes, that's right people, they wrote them for me. - Kryste M. Olejniczak, Advance Auto Parts