On January 27, 2021, at ~9:30 pm UTC, Microsoft gave a first report of an issue that was preventing users from accessing email in the North American region via Exchange Online.
Shortly after, Microsoft reported that they had identified that a recently deployed configuration change to a specific portion of their infrastructure may be the cause of this issue for some users.
Many users expressed their frustration that they were unable to see updates on status.office.com and users were also upset due to a lack of information available from Microsoft since the initial updates.
Finally, at 11:00 pm UTC, Microsoft reported that they had rolled back the configuration change and were then able to confirm that service availability had been restored.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
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