Office 365 Monitoring: Exchange Online Outage January 27, 2021

On January 27, 2021, at ~9:30 pm UTC, Microsoft gave a first report of an issue that was preventing users from accessing email in the North American region via Exchange Online.

Shortly after, Microsoft reported that they had identified that a recently deployed configuration change to a specific portion of their infrastructure may be the cause of this issue for some users.

Many users expressed their frustration that they were unable to see updates on status.office.com and users were also upset due to a lack of information available from Microsoft since the initial updates.

Finally, at 11:00 pm UTC, Microsoft reported that they had rolled back the configuration change and were then able to confirm that service availability had been restored. 

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

• The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
• A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!