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Office 365 Monitoring: Exchange Online Outage January 27, 2021

On January 27, 2021  at ~9:30 pm UTC, Microsoft reported an issue that was preventing users from accessing email in the North American region via Exchange Online. 

Shortly after, Microsoft reported that they had identified a recently deployed configuration change to a specific portion of their infrastructure may be causing the issue for some users.

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Many users expressed their frustration that they were unable to see updates on status.office.com as well as the lack of information available since the initial updates.

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Finally, at 11:00 pm UTC, Microsoft reported that they had rolled back the configuration change and confirmed that service availability had been restored. 

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The Importance of 365 Monitoring

It’s crucial for not only IT Pros, but users too, to be able to understand exactly how an outage is affecting your organization. That’s where Office 365 monitoring comes in! With the right monitoring, IT Pros can identify the specific issues your organization can expect to face during an outage and help mitigate those issues.

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.

ENow’s remote probes allow IT Pros to obtain a full picture of all services and subsets of services affected during an outage. Additionally, the end user experience monitoring probes cover several Office 365 apps and other cloud-based collaboration services.

Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in a quick and easy place. That means you don’t have to scramble through twitter and the Service Health Dashboard looking for answers!

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.






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