On January 15, 2021 at ~1:00 am UTC, Microsoft reported an issue affecting multiple Microsoft 365 services .
Shortly after, Microsoft reported that they were actively investigating an issue that may be resulting in service functionality degradation for multiple Microsoft 365 services.
Many users throughout the US confirmed they were experiencing issues across multiple platforms.
Roughly an hour later, Microsoft reported that they were continuing to work to determine a remediation path and that Exchange Online services seemed to be the most heavily affected. Shortly after, that reported that they had also identified a potential networking issue and were working to mitigate impact.
Finally, at 3:30 am UTC, Microsoft reported that they had resolved impact to M023433 and had taken mitigation actions against EX234428 and they were continuing to monitor service to ensure continued stability. Shortly after, they reported they were applying further actions to mitigate EX234428 but some users in North America may continue to see intermittent mailbox access issues.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
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