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Office 365 Monitoring: Microsoft 365 Outage January 15, 2021

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ENow Software
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On January 15, 2021 at ~1:00 am UTC, Microsoft reported an issue affecting multiple Microsoft 365 services .

Shortly after, Microsoft reported that they were actively investigating an issue that may be resulting in service functionality degradation for multiple Microsoft 365 services.

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Many users throughout the US confirmed they were experiencing issues across multiple platforms.

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Roughly an hour later, Microsoft reported that they were continuing to work to determine a remediation path and that Exchange Online services seemed to be the most heavily affected. Shortly after, that reported that they had also identified a potential networking issue and were working to mitigate impact.

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Finally, at 3:30 am UTC, Microsoft reported that they had resolved impact to M023433 and had taken mitigation actions against EX234428 and they were continuing to monitor service to ensure continued stability. Shortly after, they reported they were applying further actions to mitigate EX234428 but some users in North America may continue to see intermittent mailbox access issues. 

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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