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Office 365 Monitoring: Microsoft 365 Outage January 15, 2021

On January 15, 2021  at ~1:00 am UTC, Microsoft reported an issue affecting multiple Microsoft 365 services . 

Shortly after, Microsoft reported that they were actively investigating an issue that may be resulting in service functionality degradation for multiple Microsoft 365 services.

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Many users throughout the US confirmed they were experiencing issues across multiple platforms. 

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Roughly an hour later, Microsoft reported that they were continuing to work to determine a remediation path and that Exchange Online services seemed to be the most heavily affected. Shortly after, that reported that they had also identified a potential networking issue and were working to mitigate impact.

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Finally, at 3:30 am UTC, Microsoft reported that they had resolved impact to M023433 and had taken mitigation actions against EX234428 and they were continuing to monitor service to ensure continued stability. Shortly after, they reported they were applying further actions to mitigate EX234428 but some users in North America may continue to see intermittent mailbox access issues. 

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The Importance of 365 Monitoring

It’s crucial for not only IT Pros, but users too, to be able to understand exactly how an outage is affecting your organization. That’s where Office 365 monitoring comes in! With the right monitoring, IT Pros can identify the specific issues your organization can expect to face during an outage and help mitigate those issues.

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.

ENow’s remote probes allow IT Pros to obtain a full picture of all services and subsets of services affected during an outage. Additionally, the end user experience monitoring probes cover several Office 365 apps and other cloud-based collaboration services.

Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in a quick and easy place. That means you don’t have to scramble through twitter and the Service Health Dashboard looking for answers!

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.






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