On May 6th, 2020 at ~11:30pm UTC, Microsoft reported an outage causing intermittent Teams calls to drop when answered.
They claimed to have identified the potential problem and were working on mitigating impact.
Roughly an hour later, Microsoft reported that they had identified the issue was stemming from a problem with the Teams iOS client build 2.0.9 and encouraged users to refrain from manually updating the app until they were able to fix the issue.
Several users expressed they were experiencing issues beyond what Microsoft had reported, claiming that the issue was presenting itself on Windows Teams Desktop Client as well.
Finally, on May 8th, 2020 at ~5:00am UTC Microsoft confirmed that the issue had been contained within Teams iOS client build 2.0.10 and encouraged users that were affected to manually update to this version.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
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