On February 17, 2021 at ~4:00 pm UTC, Microsoft reported an issue that was causing users in North America to experience delays when receiving chat messages within Microsoft Teams.
Many users quickly began confirming they were experiencing this delay not just in North America but in South America and Europe as well.
Shortly after, Microsoft reported that Teams live events may also be impacted by the issue and they confirmed users in South America were being affected as well.
At 5:15pm UTC, Microsoft reported that they had identified a potential networking issue that may be causing the problem and were working to resolve the issue quickly.
At ~9:00 pm UTC, Microsoft reported that they had rerouted services to alternate infrastructure, and the impact to message delivery had been mitigated and they were continuing to investigate issues with live events.
Shortly after, Microsoft reported that a majority of the impact had been mitigated and they were monitoring the service to ensure full restoration.
At 12:00 am UTC, Microsoft reported that they were continuing to monitor the service as the recovery process completes.
Finally, shortly after Microsoft confirmed that they had completed all recovery processes and the issue was resolved.
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
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