On February 17, 2021 at ~4:00 pm UTC, Microsoft reported an issue that was causing users in North America to experience delays when receiving chat messages within Microsoft Teams.
Many users quickly began confirming they were experiencing this delay both in North America as well as South America and Europe.
Shortly after, Microsoft reported that Teams live events may also be impacted by the issue and they confirmed users in South America were being affected as well.
At 5:15pm UTC, Microsoft reported that they had identified a potential networking issue that may be causing the problem and were working to resolve the issue quickly.
At ~9:00 pm UTC, Microsoft reported that they had rerouted services to alternate infrastructure, and the impact to message delivery had been mitigated and they were continuing to investigate issues with live events.
Shortly after, Microsoft reported that a majority of the impact had been mitigated and they were monitoring the service to ensure full restoration.
At 12:00 am UTC, Microsoft reported that they were continuing to monitor the service as the recovery process completes.
Finally, shortly after Microsoft confirmed that they had completed all recovery processes and the issue was resolved.
The Importance of 365 Monitoring
It’s crucial for not only IT Pros, but users too, to be able to understand exactly how an outage is affecting your organization. That’s where Office 365 monitoring comes in! With the right monitoring, IT Pros can identify the specific issues your organization can expect to face during an outage and help mitigate those issues.
ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.
ENow’s remote probes allow IT Pros to obtain a full picture of all services and subsets of services affected during an outage. Additionally, the end user experience monitoring probes cover several Office 365 apps and other cloud-based collaboration services.
ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in a quick and easy place. That means you don’t have to scramble through twitter and the Service Health Dashboard looking for answers!
Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.