On December 2nd, 2022, at ~9:05 AM ET, Microsoft communicated via tweet (@MSFT365status) that they were working on an issue where users may be unable to access OneDrive.
For IT professionals and system admins with Microsoft admin center access, the issue number is OC478285.
We're working on an issue were some users may be unable to access OneDrive. Our investigation has identified an API issue within the OneDrive infrastructure is causing impact. We're working to identify mitigation actions to remediate impact.
— Microsoft 365 Status (@MSFT365Status) December 2, 2022
Users in the replies section made mention that this was a global issue; however, Microsoft has not confirmed that.
A couple hours later, Microsoft updated users that the issue was due to increased traffic load.
We identified an increase in traffic load in the affected environment. We've confirmed recovery after routing traffic to alternate infrastructure which alleviated the impact to OneDrive. More info can be found at https://t.co/nEuSQarMf3 under OC478285.
— Microsoft 365 Status (@MSFT365Status) December 2, 2022
Stay tuned for more information.
IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens. With ENow Microsoft OneDrive Monitoring, IT will be notified of the outage and be able to pinpoint whether or not the issue is on Microsoft's end or the organization's end.
ENow offers true synthetic transactions against document activity, folder activity, and list activity for OneDrive and SharePoint in Microsoft 365. While other OneDrive monitoring and reporting products only offer "top level" insight, ENow provides in-depth latency metrics that assist with uncovering network connectivity to the Microsoft Edge network.
Identify the scope of Onedrive and other Microsoft Office 365 service outage impacts and restore workplace productivity with ENow’s Microsoft 365 Monitoring and Reporting solution. Access your free 14-day trial today!