<img height="1" width="1" src="https://www.facebook.com/tr?id=1529264867168163&amp;ev=PageView &amp;noscript=1">
hero_images.jpg

Jobs at Enow

office1.jpg
Lobby-v2_Spaces_Carousel.jpg
office2.jpg

We are passionate, fast-paced
and goal-driven

ENow is a Microsoft Silver Independent Software Vendor
focused on helping organizations implement the latest Microsoft technologies
and building software tools that simplify the job of IT administrators.

Open positions

Vice President of Engineering

Job Purpose

The VP of Engineering (VPE) will lead the Development team, and be responsible for management and execution of engineering projects and resources. The VPE will lead agile development and deployment processes to increase predictability of engineering deliverables, establish departmental KPIs, and be responsible for building a culture within the ENow Engineering team that demonstrates dedication to building great products, personal performance excellence, team participation and accountability for the development of ENow products

Duties and responsibilities

  • Leads all phases of the architecture and product software development lifecycle
  • Lead and manage the QA and Development team in the US and India
  • Drives collaborations and communications between Dev team and other functional teams (e.g. QA, Customer Support, Product, and Marketing) to ensure the delivery of quality solutions
  • Will be responsible for Dev Ops and SaaS Ops including architectural improvements to Saas products
  • Provides high level technical support for escalated calls from small to large enterprise customers
  • Implementation and optimization of agile development and scrums
  • Must have thorough knowledge of the relevant technology and the ability to contribute to all levels of product development
  • The successful candidate will be responsible for developing and managing the development budget which would include headcount, tools and infrastructure
  • Travel up to 10%

Qualifications

  • B.S. in Computer Science or related field of study
  • Minimum of 10 years in product development technical management & leadership as a senior director in a medium or large enterprise software technology company
  • Or a minimum of 3 to 5 years as a VPE in small enterprise software technology company
  • Knowledge of Agile development process
  • Excellent verbal and written communication skills
  • Customer interface experience
  • SaaS solution development experience is a must
  • Management Software development experience is a plus
  • Demonstrated experience working in Microsoft exchange and cloud environment (AWS, AZURE, Office 365)
  • Experience of departmental level financial forecasting and planning
  • Excellent project management experience
  • Strong leadership skills in a developing enterprise environment

About ENow

ENow is a privately held, self-funded, and profitable company that provides application performance and end-user experience monitoring for the Microsoft cloud and on-premise technologies. We are the proud makers of award-winning systems management software used in over 120 countries by companies like Facebook, NYSE, Wendy’s, NBA, Volkswagen, and many others. In 2016, ENow was recognized by Deloitte as one of the fastest-growing private companies in the U.S.

If you’re impressed with ENow’s client list, you’ll be even more impressed with the company’s culture! Located in Irvine, CA at one of the city’s newest and most elite office buildings, you will have onsite gym access, luxury amenities, walking distance to the Irvine Spectrum, and much more. Not only is the building great, but our diverse team is the best! Expect to find the team taking a break in the game room, playing Xbox, engaging in a friendly game of ping-pong, or playing with drones! It doesn’t end there, ENow likes to reward our employee’s success through regular, on and off-site celebrations!

If you want to work for a fun and award-winning company, ENow is the place for you!

Inside Sales Rep

Company Description

ENow (based in Aliso Viejo, CA) is a late-stage startup and the proud makers of award-winning systems management software used in over 60 countries by companies like Facebook, NYSE, Wendy’s, DIRECTV, Volkswagen and many others. Learn more about why our customers love us on our website. In 2014, ENow was recognized by INC. 5000 as one of the fastest-growing private companies in the U.S.. 

We are a fast-growth software company looking for a savvy and technical Inside Sales Representative to join our team! Come join a fun and fast-paced environment where you will have the chance to take on multiple sales & marketing functions and learn more than a typical sales position. You will work with a small but growing marketing team of 3 and report directly to the Director of Marketing. If you are passionate about sales, being organized, learning new skills and bringing people together through effective communication, then read on…

Compensation:                   

$80,000 OTE 


Core Job Roles

  1. Own the SMB portion of our client portfolio, bringing them from interest to customer. This includes the full sales cycle. You will be assisted by the Director of Marketing and Presales Team.
  2. Generate interest from Marketing Qualified Leads (MQLs), bringing them to a lead, opportunity and ultimately a won customer.
  3. Support the Enterprise Sales Team by responding to all inbound leads, qualifying and distributing accordingly. You will also be responsible for ensuring those leads receive a timely response from the Enterprise Team. Your goal is to deliver information to inbound leads as fast and effectively as possible, leveraging the greater Sales and Marketing teams.

Key Job Functions:

  • Directly contribute to revenue
  • Qualify inbound leads
  • Convert marketing--qualified leads to sales-qualified leads
  • Conduct daily & weekly Sales Team reporting
  • Lead routing & coordination

The role breakdown is as follows:

  • 40% - Lead qualification
  • 30% - Direct selling
  • 30% - Support functions

Key Criteria/Requirements

  • 1+ years of sales experience
  • Demonstrated understanding of the Information Technology industry
  • Experience with full sales lifecycle
  • Effective oral & written communicator
  • Experience with CRM systems
  • Experience producing a high output of sales activities (calls, emails, online appointments)
  • Highly organized with ability to handle multiple job functions
  • Ability to keep people and teams working together with effective communication

Key Competencies

Customer Service Attitude and Oral Skills – Ability to be dynamic with people. Can switch between sales and customer service roles. Excellent oral skills.

Attention to Detail and Organizational Skills – Ability to juggle multiple projects and priorities and handle time efficiently. Ability to manage up when necessary. Desire to have a hand in multiple facets of the business. Must demonstrate ability to be detail oriented and organized in previous job roles.

Digitally Savvy – Ability to navigate and learn multiple IT systems (HubSpot, CRM, Excel, etc). Proven ability to work fast with PCs and learn new skills easily.

Liaison – This person must be a liaison between Sales, Marketing, Support and the management team. Should show the ability to fit right in and jive well with all personalities while getting things done. Should be assertive and a team player looking out for the best interest of the company at large.

Willing to Wear Multiple Hats – Understands and is excited about being involved with numerous aspects of the sales and marketing departments. This person must be a full-time sales rep while also taking on a full-time coordinator/support role. He or she must show a wide range of abilities and approach the position as more than a sales/individual contributor role. This person should ideally show experience wearing multiple hats that cross over department lines.

  • Customer Service-Oriented
  • Organized & Detail Oriented
  • Quick Learner
  • Independent
  • Politically Savvy
  • Likeable
  • Digitally Savvy
  • Effective Liaison
  • Team Player
  • Coachable
  • Effective Negotiator
  • Strong Communicator

Why you will love it here:

 
  • We like having fun! Join in monthly events including beach parties, bowling, kick ball and more!
  • Unlimited caffeine
  • Located in the heart of Orange County’s newest Tech Hub – Aliso Viejo
  • Parks, shops, restaurants all within walking distance
  • Great health care options. (United Health Care, Kaiser and more)
  • Flexible Spending Account (FSA) for medical expenses
  • 3 Weeks of PTO
  • We could go on for day

 

About ENow 

ENow is a Microsoft Silver Independent Software Vendor focused on helping organizations implement the latest Microsoft technologies and building software tools that simplify the job of IT administrators. Our innovative systems management software provides robust monitoring and reporting features for all key components of your Microsoft infrastructure, including Exchange, Office365, Active Directory, SharePoint and Lync.  We have been in a formal partnership with Microsoft for the past 6 years, including being Gold Certified for 4 years.

The ENow corporate office is located in the Southern California city of Aliso Viejo .

To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal.

Support Engineer

Are you currently pursuing your Microsoft MCSA Certification?

Would you like to work along Exchange MVPs and accelerate your skills?

Do you have a passion for Microsoft Exchange, Skype for Business and Office 365?

ENow (based in Aliso Viejo, CA) is a late-stage startup and the proud makers of award-winning systems management software used in over 70 countries by companies like Facebook, NYSE, Wendy’s, DIRECTV, Volkswagen and many others. (Learn more about why our customers love us on our website.) In 2014 and 2015, ENow was recognized by INC. 5000 as one of the fastest-growing private companies in the U.S. 

We are a fast-growth software company looking for a focused and determined Support Engineer to join our team! Come join a fun and fast-paced environment where you will have the chance to take on pre-sales & support functions and learn more than a typical support engineer. You will work with a small but growing support team and report directly to the Senior Support Manager. If you are passionate about Microsoft server technologies, being organized, learning new skills, and bringing people together through effective communication, then read on…


Core Job Roles

  • Provide a timely resolution to support requests received from prospects, existing customers, and fellow ENow team members. Your goal is to deliver these resolutions as quickly and effectively as possible by leveraging existing documentation, knowledge base articles, product knowledge, and our engineering escalation process.
  • Communicate both in writing and orally in a professional and businesslike manner to prospects, existing customers, and fellow ENow team members using Outlook, Skype for Business, and other collaboration tools.
  • Review and document incoming communication from prospects, existing customers, and fellow ENow team members using Microsoft CRM.

Key Job Functions:

  • Acquire an understanding of ENow’s core product and become certified passing LMS test within 60 days.
  • Open cases and deliver initial responses to support requests in 4 hours or less during business hours.
  • Discover and provide a solution to your cases within 2 business days or escalate the case.
  • Perform installations, upgrades, and configurations cases in 2 hour or less.
  • Acquire MCSA 2012 certification within 1 year.
  • Escalate 25% or less of cases that you have opened or have been assigned.

 

The role breakdown is as follows:

  • 30% - Support case responses via email
  • 40% - Direct interaction with prospects, customers and ENow team members via Skype for Business
  • 30% - Support case documentation and management

Key Criteria/Requirements

  • 1+ years of technical support experience
  • Demonstrate an understanding of Windows Server 2008 or higher
  • Experience with problem solving
  • Effective oral & written communicator
  • Experience with CRM systems
  • Experience producing a high output of support activities (calls, emails, online appointments, research)
  • Highly organized with ability to handle multiple support requests
  • Ability to keep pushing open cases to resolution
Key Things We Value

Respectful attitude towards everyone – Showing respect demonstrates to another person that you value them and their knowledge, even when they may be upset, angry, stressed, frustrated, or unable to resolve an issue that may appear to be trivial.

The ability to effectively prioritize tasks – Ability to juggle multiple cases and priorities and handle time efficiently. Ability to escalate when necessary.

Self-discipline – Ability to navigate and adhere to a schedule, reliably meet deadlines, delivering resolutions to the end users on or before the promised date/time, and sticking with a task until it's complete.

Dedication and commitment to problem resolution – be committed to getting the problem solved-- this happens when the prospect or customer is satisfied that the problem has been resolved.

Detail-oriented working style– Ability to pay close attention to the details because this is essential for repeating your success to solve issues that are similar or related.

  • The ability and willingness to communicate
  • A humble attitude about knowledge limitations
  • The ability to think logically and creatively

Why you’ll love it here: (assuming employment)

 
  • We like having fun! Join in monthly events including beach parties, bowling, kick ball and more!
  • Unlimited caffeine
  • Located in the heart of Orange County’s newest Tech Hub – Aliso Viejo
  • Parks, shops, restaurants all within walking distance
  • Great health care options. (United Health Care, Kaiser and more)
  • Flexible Spending Account (FSA) for medical expenses
  • 3 Weeks of PTO
  • We could go on for days!

About ENow 

ENow is a Microsoft Silver Independent Software Vendor focused on helping organizations implement the latest Microsoft technologies and building software tools that simplify the job of IT administrators. Our innovative systems management software provides robust monitoring and reporting features for all key components of your Microsoft infrastructure, including Exchange, Office365, Active Directory, SharePoint and Lync.  We have been in a formal partnership with Microsoft for the past 6 years, including being Gold Certified for 4 years.

The ENow corporate office is located in the Southern California city of Aliso Viejo .

Feel like you might be a fit?