M365 - Microsoft Teams Center

With remote and hybrid-work here to stay, Microsoft Teams has become the dominant communication platform in the world. And for IT professionals, this presents several challenges for supporting such a broad Microsoft Teams usage. A notable challenge centers around Microsoft Teams call quality. Why can't every call in Microsoft Teams be a good call?

Microsoft Teams is a powerful collaboration tool that allows teams to communicate and work together in real-time. However, to ensure that your organization is using the platform effectively and efficiently, it's important to monitor and report on its performance and usage. Here are a few ways to monitor Microsoft Teams:

In early November, I sat down with Tom Arbuthnot and Jay Gundotra for an in-depth discussion around Microsoft Teams call quality issues. You can see the full recording here, but I wanted to share some key points below:

Shared channels are here, and they’re awesome!

Microsoft Teams is still recovering from a global outage of their major collaboration and communication tool. The outage was listed by Microsoft to have started on July 21, 2022 at 6:07 PM Pacific time and is currently listed as service restored. There were reports from around the globe of users that were unable to get into Microsoft Teams or to be able to communicate with others on the platform.

So, we’re back to look at what other mistakes Microsoft Teams administrators make when it comes to the platform. It’s as if I’ve never read Dale Carnegie’s “How to Win Friends and Influence People”.

Putting aside the clickbait-y title (which I created, so lay the blame at my feet), there are a number of mistakes I see Microsoft Teams administrators make on a regular basis.

Microsoft Teams is the darling of the Microsoft 365 suite, with pretty much every app in the ecosystem pushing for their share of user real estate.

2022, here we are. It's been a couple of years since I was invited to write one of these "look back" articles (maybe I was too harsh last time?) but with the rapid pace of innovation in Microsoft Teams, I think it's good to look back at how far we've come.