Jobs at Enow

About Enow

ENow has been a leader in Microsoft monitoring and management technologies for 15 years, with hundreds of enterprise customers including Facebook, NBC, and the NBA. ENow customers manage over 550 million employees and our technologies help manage over 22 billion transactions a week.

We are a fast-growth software company looking for a savvy and creative Inside Sales Rep to join our team! Come join a fun and fast-paced environment where you will have the chance to kick start your career in sales. If you’re passionate about sales, learning new skills, and bringing people together through effective communication, then read on…

JOB PURPOSE 

We are looking for a self-motivated, enthusiastic, and driven individual to join our rapidly growing sales team as an Inside Sales Representative. In this role, you will be responsible for supporting and renewing a subset of our client base as well as some selling into smaller accounts. Additional duties will include supporting the Enterprise Sales Team by responding to all inbound leads and qualifying and distributing accordingly.

Our Ideal Candidate

• Has great interpersonal skills –We’re looking for someone with high emotional intelligence (EQ). As an Inside Sales Representative, you will be responsible for immediate outreach to all requests for product information. It’s your job to ensure that new clients have a great initial interaction with ENow Software.
• Is a great listener – Of course communication skills and the ability to convey ENow’s value proposition is important, however so is listening. The ability to listen attentively, process what is being said (and not said), and follow through on agreements are pertinent to success in this role as you’ll also be working with many of our existing clients.
• Has a will to win – We’re a fast-paced company, we make decisions and we drive. While our team is available should you need help, no one can hold your hand through daily tasks. This requires you to get creative with problem-solving and navigating accounts.

What you will be doing

In one month, you'll:

• Gain product knowledge: We sell software to IT folks, thus a technical buyer persona. We get that it takes time to grasp the problems our target audience face and how are solution fills the gap. It may feel like information overload at first, however, after hearing our value proposition from a variety of team members you’ll start catching on.
• Have weekly 1:1 meetings with your direct manager and meet with other key players
• Build relationships internally with Marketing, Account Executives, Pre-Sales Engineers, and Customer Success to provide the best experience for our customers and prospective customers.
• Own inbound marketing lead qualification and route to the appropriate sales team member
• Maybe even close your first deal!
• We definitely like to have fun here, you will likely find yourself playing a pick-up game or two of corn hole or Virtual Reality. If your competitive, you will fit right in!

By month 3, you'll:

• Communicate our product offerings to prospects and clients
• Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide a world-class sales process
• Build pipeline for yourself and Account Executives through prospecting warm leads.
• Keep learning about the ever-changing industry.
• Work toward hitting your quota 

QUALIFICATIONS 

• 1+ years of sales/account management experience is preferred
• Effective oral & written communicator
• Highly organized with the ability to handle multiple job functions
• Ability to keep people and teams working together with effective communication

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ENow (based in Irvine, CA) is a late-stage startup and the proud makers of award-winning systems cloud management software used in over 130 countries by companies like Facebook, NYSE, VMware, SAP, NBA, Volkswagen and many others. Learn more about why our customers love us on our website. In 2016, ENow was recognized by Deloitte as one of the 500 fastest-growing private companies in the U.S.

We are a high-growth software company looking for a focused and determined Account Executive to join our team! Come join a fun and fast-paced environment where you will have the chance to help companies support their transition to Office 365. You will work with a small but growing sales team and report directly to the Vice President of Sales. If you are passionate about helping companies solve problems, are organized, have interest in learning new skills and bringing people together through effective communication, then read on… 

Job Purpose 

The Account Executive will build sales by prospecting for new enterprise clients and developing existing customer relationships. 

Duties and Responsibilities 

• Deliver profitable new sales and renewals on a regular basis. 
• Manage the sales process from initial opportunity through securing of the client purchase order, and monitor the implementation to ensure successful service delivery 
• Develop and execute against a comprehensive strategic account plan
• Regularly contact existing key accounts to ensure we are continuing to bring value and renew software subscriptions.  
• Upsell and cross sell to maximize client value.  
• Work with the pre-sales team to demonstrate and present solution propositions to prospects and decision-making teams. 
• Map solution capabilities to business requirements through a professional and ethical business approach 
• Successfully navigate through a professional solution selling process 
• Develop and maintain a high level of understanding of ENow’s value proposition and present these in context to the client’s requirement 
• Engage constructively with the marketing department to develop strategic campaign plans to generate new business opportunities 
• Produce high quality, sound quotations / proposals, adhering to company procedures and standards  
• Reliably forecast sales revenue based on knowledge of the client’s needs and purchasing process. 
• Be responsible for managing and networking with various channel partners/relationships 
• Daily management of the accounts and keeping the CRM up to date  

Qualifications 

• Minimum of four years in a related technology field in software sales  
• Experience in small to medium SW technology solutions a strong plus 
• Strong verbal and written communication skills are required  
• Strong interpersonal skills 
• Familiarly of Dynamic CRM is a plus  
• Regular travel will be required 
• Ability to travel 25% of each month.

Why you will love it here:

• We like having fun! Join in monthly events including beach parties, bowling, kick ball and more!
• Unlimited caffeine
• Located at the Irvine Spectrum
• Parks, shops, restaurants all within walking distance
• Great health care options. (United Health Care, Kaiser and more)
• Flexible Spending Account (FSA) for medical expenses
• 3 Weeks of PTO
• We could go on for days!

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About ENow

ENow has been a leader in Microsoft monitoring and management technologies for 15 years, with hundreds of enterprise customers including Facebook, NBC, and the NBA. ENow customers manage over 550 million employees and our technologies help manage over 22 billion transactions a week.

About the Role

We are looking for a self-motivated, enthusiastic, and driven individual to join our rapidly growing sales team as a Client Success Representative. In this role, you will be responsible for supporting and renewing a subset of our client base. 

Our Ideal Candidate

• Has great interpersonal skills –We’re looking for someone with high emotional intelligence (EQ). As a customer success representative, you will be responsible for building relationships with our customers. It’s your job to gauge customer satisfaction and address their concerns in order to improve customer retention rates.
• Is a great listener – Of course communication skills and the ability to convey ENow’s value propositions are important, however so is listening. The ability to listen attentively, convey understanding, and follow through on agreements is pertinent to success in this role. 
• Has a will to win – We’re a fast-paced company, we make decisions and we drive. While our team is available should you need help, no one is able to hold your hand through daily tasks. This requires you to get creative with problem-solving and navigating accounts.

Responsibilities

• Directly contribute to revenue via client retention
• Qualify inbound leads
• Convert marketing--qualified leads to sales-qualified leads
• Lead routing & coordination

Qualifications

• 2+ years of sales/account management experience
• Demonstrated understanding of the Information Technology industry
• Effective oral & written communicator
• Highly organized with the ability to handle multiple job functions
• Ability to keep people and teams working together with effective communication

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Job Description

As a Presales Engineer, you’ll maximize sales opportunities by providing technical expertise and support to prospects, customers, partners, and the sales team. You’ll demonstrate how our products can solve customer problems and produce referenceable accounts with positive brand awareness.

You care deeply about helping our customers succeed while also meeting your revenue targets. The majority of your time is spent working closely with the sales, product, and marketing teams to understand buyer priorities, the challenge to solving them, and then showcasing how ENow Software can help our customers successfully manage the Microsoft collaboration suite such as Office 365.

If you are a technical leader that can build customer relationships by using previous experiences as an Office 365 or Microsoft Exchange engineer then this is the role for you!

Key Responsibilities

• Scope the technical solution required to address both buyer and user requirements, along with assessing met and unmet needs to optimize value.
• Obtain from the customer's technical team the commitments needed to ensure a technical close through advanced industry knowledge, technical skill, and credibility.
• Deliver business-focused presentations to executive teams by articulating how ENow technology can be used to solve business outcomes.
• Own technical engagement with customers and communicate ENow Software's value, while working with potential customers through issues or concerns to develop and determine a successful outcome.
• Deliver a technical deep dive with the IT administrator and convey how these technical concepts can positively impact the business to the Director of IT.
• Partner with internal engineering and product teams to provide feedback regarding our product and the competitive landscape in order to continuously innovate and stay at the forefront of customer needs.
• Support and partner with Sales on all elements of the sales process including training, customer presentations, proposals, and technical reviews through the close of new business.
• Develop a deep understanding of ENow Software's product capabilities, integrations, configurations, and partner ecosystem.
• Stay informed of the competitive landscape.
• Build and grow a team of Presales Engineers.
• Cultivate an environment of teamwork, authenticity, collaboration, and ambitious innovation.

Accountabilities and Performance Measures

• Achieves productivity and profitability quotas.
• Increase deal throughout.
• Maintains high customer satisfaction ratings that meet company standards.
• Completes training objectives within assigned time frames.

Organizational Alignment

• This position will be reporting directly into our Chief Technology Officer
• Reports on a dotted line to the VP, Sales.
• Works closely with our incredible sales, marketing, and product teams.

Qualifications

• 5+ years of experience in Presales engineering roles within in the Microsoft collaboration space (Active Directory, Microsoft Exchange, Skype, and Office 365).
• Experience demonstrated in a previous technical delivery role (e.g. consultant)  focused on Microsoft collaboration technologies (Exchange, AD, Office 365)
• A record of achievement and technical solution expertise in the B2B segment.
• Bachelor’s Degree preferred.
• Experience selling to IT clients.
• Excellent written and verbal communication and presentation skills.
• Proven technical skills and outstanding interpersonal abilities.
• Ability to explain technical concepts to both highly technical and non-technical stakeholders.
• A high degree of comfort speaking with technical administrators and IT management.
• Demonstrable planning and project management skills.

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