Office 365 Monitoring: Exchange Online Outage September 29, 2020
On September 29th at roughly ~2:15 pm UTC, Microsoft reported an issue where users may have been unable to connect to the Exchange Online service on their mobile devices.
Microsoft then reported that they had determined that corrective actions taken to address a previous issue had impacted Exchange ActiveSync and Microsoft was applying a fix to mitigate the impact.
Many users took to Twitter to confirm that they were experiencing this issue and they also expressed their frustrations with the multiple outages Microsoft experienced during this week.
Finally, at 9:30 pm Microsoft reported that they had taken corrective actions to mitigate the impact associated with EX223053 and that service had been restored.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.