December 3rd Outage: What does it mean for you?- Office 365 Monitoring
On December 3, Microsoft had an outage that affected their Office 365 service for customers in most...
As mentioned in my 2015 New Year in Review "Here We Are" blog article, the purpose of this article series is to explore 3rd-party federation solutions that work with Office 365 and which can be an alternative to a Windows’ built-in ADFS server role. In this first article however, I will be discussing a solution which is somewhat different from the others that I will be looking into.
In fact, this solution is not really very different from a regular deployment. The company behind this solution is Celestix, whom have made their name with similar approaches for TMG, UAG and before that ISA servers. This time around, they [Celestix] have made an ADFS appliance out of a ‘regular’ Windows Server 2012 R2 machine. Through a custom web page, which is built into the appliance as a service in Windows, you have the ability to easily configure ADFS and DirSync by following a couple steps in the “Quick Setup Wizard”. Under the hood, the wizard will configure Microsoft’s implementation of ADFS and DirSync for you.
For this article series, Celestix was so kind to send me a (test)example of their A-Series (3400) appliance which is targeted at small to medium-sized organizations. The appliance is built on top of an Intel i5 CPU with a total of 8GB of RAM. Based on my experiences in the field, this ought to be more than enough for most (smaller) environments. There’s also a larger model which – by taking a look at the specs – is targeted more at the enterprise level. The CPU is upgraded to an Xeon E3 and comes with 16GB of RAM. More importantly though, the big brother (A-6400) comes with 2 redundant hot-swappable hard drives and powers supplies, whereas its little brother doesn’t have any of that.
It’s safe to assume that an appliance would cost anywhere between $ 4,000 and $ 5,000 (but don’t hold me to that!). For that kind of money – even though it includes the license for Windows too – it would be nice to have had at least a redundant hard drive; just for peace of mind. But then again, not many vendors offer that with their entry-level models.
Celestix also has a solution for the ADFS Proxy role, which is built into their E-Series “Cloud Edge” appliance. I haven’t tested that appliance myself, but I can only assume it operates in a similar way as the A-Series. If you want a highly available setup, you will have to purchase at least 4 devices –just like you would do for a regular Windows-based ADFS setup; 2 Cloud Edge devices (to replace the ADFS proxy servers) and 2 A-Series appliances for the ADFS servers.
It is true that you could setup a (virtual) machine yourself and go through the configuration just as easy –that is if you know the steps to execute. But on the other hand, the configuration of ADFS in Windows Server 2012 R2 has become quite easy to do. On top of that, Microsoft is putting quite a bit effort into making it even more easy through e.g. Azure AD Connect; a solution which lets you configure DirSync and AD FS through a wizard. And that solutions comes for “free”… (although nothing is truly free; there’s always some overhead to take into account). Another thing I’m a little “worried” about is the device’s ability to upgrade specific software components. Right now, the appliance is equipped with ‘regular’ DirSync (not AAD Sync). If you are not looking to configure a multi-organization hybrid deployment or if you don’t have multiple forests, this should not be a problem at this very moment. But on the other hand, Microsoft has already mentioned that AAD Sync is the successor to DirSync which means the latter will disappear at some point.
It will be interesting to see how Celestix will deal with the upgrade to AADSync on the same appliance. As you might know, there is no in-place upgrade and switching from the one to the other is (sometimes) a little daunting. The current guidance for the upgrade is to uninstall DirSync and then install AADsync, at least – that’s the theory! And we all know how theories work in real life… When I spoke with the Celestix folks, they told me they were already working on figuring out a way to deal with this and they are also working on a version of their appliance that comes with AAD Sync out-of-the box.
A good thing about this appliance – unlike most other appliance – is that you have full control over the underlying operating system: you can RDP into it at any time and make changes where needed – of course, within the guidance of the vendor! But when it comes to ADFS or DirSync, this means that you could implement custom ADFS Claim Rules or configure some filtering rules. Unfortunately, there is no web interface for that.
One thing which I didn’t particularly like is how one would deal with high availability – but that might be a personal thing. When purchasing multiple devices, the web interface allows you to start the Windows Network Load Balancin management interface to setup an array and include multiple appliances. While NLB might work just fine, I’m not particularly fond of it. Also, the web interface launches the Windows NLB console; there’s no built-in wizard which guides you through the setup. I would have loved to see this feature be developed a little more – for instance including a wizard which sets up Windows Network Load Balancing, or which includes additional health checks over the built-in TCP connection-based health check. It is do-able, there are even some code samples that you can find online such as this article on Monitoring Application Level Health.
I’m not saying it’s easy per se, but it would provide a lot of value for the audience which I think would benefit most from these kind of appliances.
Configuring AD FS & DirSync
Now that we’ve discussed the device a little, let’s take a look at home to start configuring it.
After having it connected to the network, I used the dial button on the device to do the basic networking configuration (assigning IP address etc). The configuration itself went fairly easy, but I was unable to connect to the device afterwards. It left me baffled for a moment, but after rebooting the appliance, I could connect to the web interface just right.
The first thing that I noticed is how clean the interface is. It’s particularly easy to navigate, and I had no problems finding what I needed. Through the Start menu-item, you can launch the Quick Setup Wizard where you immediately get the opportunity to join the machine to the domain.
Next up is a (mandatory) reboot, just like you would expect when joining a Windows machine to a domain:
After each reboot, the wizard will automatically continue where it left off. The next step is to start configuring ADFS. I chose to configure ADFS in the most simple way possible, using the built-in Windows Internal Database:
Oddly enough, the appliance does not allow you to generate a CSR. This means that you already have to have exported the certificate (with public key) before. It’s not a big deal, but it would have been nice if one could really work ‘from scratch’ here:
I chose the easy route: using Windows’ built-in database. The wizard also allows you to integrate with an existing SQL server – which is a requirement/recommendation for larger deployments:
Just like the wizard in Windows, you get a summary before firing of the wizard which will configure AD FS.
For those who have setup AD FS in Windows Server 2012 R2 before, you will notice that the wizard which Celestix uses is very similar: all the steps in this wizard are also the ones that you have to step through when configuring a Windows ADFS server.
It takes a few minutes to setup AD FS. Once this is done, you can go back to the wizard, which will then give you the option to configure “Office 365 Integration”. This means as much as: setup DirSync.
Next, you have to enter the Office 365 (Global Administrator) credentials, and you choose which domain you want to federate:
At this point, the appliance was giving me a hard time. It wouldn’t continue and displayed the following error message. As any administrator would do, I restarted it and was able to move on.
On the next page, I was able to specify some settings for DirSync. If you have setup DirSync manually before, I’m sure you will recognize them:
And that was it. After clicking “Next”, DirSync ran and I was able to successfully logon using ADFS:
The ADFS login-page. Just as you would expect:
What I particularly like about this solution is that it has some built-in reports. This can be very useful as the built-in AD FS roles does not come with that capability and looking for the right events in the Event Viewer can be time-consuming (unless you have already some reporting solution / PowerShell script that does that for you).
The first report is the ADFS Activity Report which gives you more information about the current authentication requests etc. I’ve simulated some failed logons and they showed up promptly (and correctly) in the interface:
The second report is more of a health statistics page. It will tell you if the required components are running and display some statistics about general usage.
The beauty of these reports are their simplicity. Unfortunately, I have not found a way to configure an alert when multiple failed logons occur. I was assured by Celestix that this is something they are working on for the future, and I welcome that. It would be really helpful if the right people in the organization would get a message when you might be under attack (or when just “more than usual” failed login attempts happen).
I really liked the appliance, though I cannot speak to its performance and operations over time. Aside of some occasional hiccups (i.e. having to reboot the appliance through the wizard), I’ve had no problems configuring and getting it to work in a matter of a little more than one hour. Given that this is a v1-version, I trust these little wrinkles will sort themselves out shortly.
All things considered, some might find value in such an appliance, others might not. It all depends on what you are looking for. Personally, I don’t think there’s much value to be found if you are looking something to “replace” your AD FS servers with. However, if you take into account the (childishly) easy web interface and the built-in reports or if you have a small deployment and do not want the burden to manage additional servers, it might be a different story!
Michael Van Horenbeeck is a Microsoft Certified Solutions Master (MCSM) and Exchange Server MVP from Belgium, with a strong focus on Microsoft Exchange, Office 365, Active Directory, and a bit of Lync. Michael has been active in the industry for about 12 years and developed a love for Exchange back in 2000. He is a frequent blogger and a member of the Belgian Unified Communications User Group Pro-Exchange. Besides writing about technology, Michael is a regular contributor to The UC Architects podcast and speaker at various conferences around the world.