<img height="1" width="1" src="https://www.facebook.com/tr?id=1529264867168163&amp;ev=PageView &amp;noscript=1">

overview of Mailscape 365

Mailscape 365 helps you Manage the Cloud Like You Own IT by giving you:

Advanced monitoring

Mailscape 365 watches the critical network, hybrid, and Office 365 subsystems to give you early warnings of problems and outages so you can resolve them quickly and correctly.

"Weather Radar"

Mailscape 365's OneLook Dashboard view gives you a glance-and-go view of the status of all your critical systems, backed by deep, detailed health and status information for each component on demand.

Synthetic transactions

Mailscape 365 uses synthetic transactions to actively probe for faults and failures-- using the same protocols and methods that live clients do, so you can trust the results to accurately mimic what your users see and experience.

Integrated reporting

Mailscape 365's integrated reporting shows you historical and current trends and activity levels across all the Office 365 workloads so you know who’s doing what.

free 14 day Mailscape 365 trial

Office 365 monitoring

Use Mailscape 365 as your Office 365 Monitoring tool.



Mailscape 365 was the first Office 365 monitoring tool to include support for hybrid components such as dirsync and AD FS. Our award-winning monitoring builds on our decade-plus of Exchange and Office 365 experience to give you in-depth monitoring for client access, network connectivity, mail flow, and more.

End-user experience monitoring

Go beyond the data center with our remote probes, which give you quick, accurate performance and functionality data from wherever in the world your users work.

breadth and depth

Watch all aspects of your Office 365 environment from a single pane of glass: client access, network, DNS, and Active Directory connectivity; Outlook, ActiveSync, and EWS client behavior and performance, and full support for monitoring Skype for Business Online and SharePoint Online services.

Mailscape 365 delivers comprehensive monitoring on all the key components in your environment. Here are our key areas Mailscape 365 monitors:


  • Internal & External Monitoring
  • Connectivity Tests
  • Latency Tests
  • TraceRoute Tests
  • AD FS and DirSync Connectivity
  • Intermediate Network Monitoring

Directory & Authentication

  • DirSync Functionality
  • DirSync Object Quota Alert
  • AD FS Functionality Test (Single Sign On)
  • AD FS & DirSync OS Monitoring
  • Password Synchronization Tests


  • Admin Portal Sign On Test
  • PowerShell Availability Test
  • Subscription Plan & License Alert
  • Certification Monitoring
  • Skype for Business DNS Verification

Office 365 Services

  • Exchange Online
  • Mail flow tests
  • Client simulation (Outlook, OWA, Mobile)
  • SharePoint Online / OneDrive
  • Skype for Business
  • Service Health Dashboard

Remote Probes

  • Isolate Site Specific Issues
  • Determine Network Issues Quicker
  • Synthetic Transactions for:
    • Exchange Online (AutoDiscover & ActiveSync)
    • SharePoint Online / OneDrive 
    • Skype for Business Online

Open up the hood on your Office 365 environment... and go beyond generic monitoring.

Detailed reporting

Mailscape 365 gives you endless creative freedom when it comes to the types of reports you can create and how they can be disseminated throughout your organization.


Integration capabilities

Mailscape 365 empowers your organization and provides integrated client access, storage, and mailbox reporting.

Quantity and quality

Mailscape's reporting functionality generates and proves hundreds of reports to give you x-ray vision into your messaging world.


Powerful customization

Use PowerShell or SQL to gather the exact data you want, exactly when you want it.

Office 365 reporting

Mailscape 365 delivers comprehensive reporting on all the key
components in your environment.

Mailbox & Message Traffic Reports

  • Top senders, recipients and message sizes
  • Stale and unused mailboxes
  • Distribution list activity, size, and composition
  • Internet and internal activity, message counts, and sizes

Client Access Reports

  • ActiveSync clients, usage, and device data
  • Outlook versions and activity
  • Mailbox access and login
  • Outlook anywhere activity and usage

Server Reports

  • Server uptime and SLA compliance
  • Database distribution and size
  • Server patch levels, events, and resource usage

Storage Reports

  • Storage usage and trending
  • Mailbox size, growth, and trending
  • Public folder storage, activity, and ownership
  • Largest and smallest mailboxes and public folders

Report Customization

  • Interactive wizards to quickly build detailed reports
  • Write your own PowerShell or SQL queries to build reports
  • Schedule reports and get them via email
  • Export reports to PDF or CSV for easy integration

Mailscape is deployed in 50+ countries, monitors over 5 million mailboxes,

and has won 17 industry awards.

System Requirements

Windows Server:

2008 - 2016

Microsoft Exchange Server:



Disk Space 350 MB,
Memory 2 GB

Additional Software:

Microsoft .NET Framework

3.5 or later


7.5 or later

SQL Server optional
2008 or later
Internet Explorer

8.0 or greater

Ready to give MAILSCAPE 365 a try?

Get started with a free 14 day trial