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Office 365 Monitoring: Admin Center Outage November 30, 2020

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ENow Software
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On November 30th, 2020 at ~4:30pm UTC, Microsoft reported an outage that was causing a number of users to see delays or timeouts when accessing the Microsoft 365 Admin Center or admin functions therein.

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Shortly after Microsoft's initial tweet, several users responded on Twitter to confirm that they were experiencing these issues as well as to express their frustration with their inability to access the Microsoft admin center resources.

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Roughly an hour later, Microsoft reported that they had identified that a group of infrastructure components weren't performing at acceptable thresholds. They were working on rerouting admin center request traffic away from these components and they would restart them once it was completed.

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At ~6:30 pm UTC, they reported that they had finished rerouting traffic away from the affected components and their telemetry showed that service performance had stabilized. They reported that they would continue to monitor the situation to confirm service was operating as expected.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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