On November 10, 2021, at ~10:11 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which admins were unable to adjust payment settings in the Microsoft admin center.
For IT pros with Microsoft admin center access, the issue # was MO297423.
Public responses on social media were very few, which normally is an indication that the issue may have been minor with limited or no service interruption for impacted organizations.
Approximately 20 minutes after their first report on Twitter, Microsoft delivered a second message, indicating that they still had not identified the source of the issue. There was also little information detailing what, if any, service interruption was involved.
Several checks of status.office.com during this time showed no issue information whatsoever as to Microsoft 365 Service Health Status.
Approximately one hour after their initial tweet, Microsoft provided slightly more information as to the extent of the impact: the issue affected replacing existing payment methods in the admin center. As to a fix for the problem, Microsoft indicated nothing more than that they were taking "next steps" to mitigate the impacted issue.
Since 11:39am UTC November 10th, there have been no additional updates from Microsoft @MSFT365status regarding MO297423. At this time, given the assumed minor nature of the issue, the matter appears to be resolved.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.