On April 20, 2023, at approximately 7:56 AM ET, Microsoft tweeted via their account @MSFT365status that they were investigating an issue accessing Microsoft 365 online apps and Microsoft Teams Admin Center.
For system administrators and IT professionals who have access to the Microsoft Admin Center, the service incident number to reference was OO544150.
Feedback and responses from the Twitter community were immediate, many voicing complaints and frustration as they unable to access their email and other communications. Frustration also lingered as there was an Admin Center issue a little over a month ago. Many users shared alternative solution by access email via Outlook.office365.com/mail/ or using different devices.
At 8:24 AM ET, approximately 30 minutes from their first message, Microsoft tweeted a second message updating users that they moved communications to MO544165 to target all impacted customers
With this update, the community provided more alternative solutions:
Over the course of the day, Microsoft provided updates until the problem was resolved.
The Importance of Microsoft 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Microsoft 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Microsoft 365 apps and other cloud-based collaboration services.
Identify the scope of Microsoft 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!