On April 28, 2020, Microsoft 365 reported a Microsoft Teams outage in the Asia Pacific region at ~ 9am UTC.
Initially, Microsoft reported that the outage only affected users’ ability to update their presence status. However, roughly two hours later, at ~11 pm UTC, Microsoft then reported that the outage was also affecting users’ ability to send and receive messages in Teams.
Several users expressed frustration with having to postpone important meetings and having issues with chat being delayed throughout APAC as well as throughout Australia.
Finally, roughly 10 hours later at ~7:30pm UTC, Microsoft reported that the issue had been caused by throttling measures put in place to manage service availability but the issue had been resolved.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.