Back to Blog

Office 365 Monitoring: Microsoft Teams Outage

Image of ENow Software
ENow Software
Teams Outage banner

On April 28, 2020, Microsoft 365 reported a Microsoft Teams outage in the Asia Pacific region at ~ 9am UTC.

Initially, Microsoft reported that the outage only affected users’ ability to update their presence status. However, roughly two hours later, at ~11 pm UTC, Microsoft then reported that the outage was also affecting users’ ability to send and receive messages in Teams.

IMG_9884 2

Several users expressed frustration with having to postpone important meetings and having issues with chat being delayed throughout APAC as well as throughout Australia.

Screen Shot 2020-04-29 at 12.00.44 PM
Finally, roughly 10 hours later at ~7:30pm UTC, Microsoft reported that the issue had been caused by throttling measures put in place to manage service availability but the issue had been resolved.

Screen Shot 2020-04-29 at 12.02.34 PM

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!

SharePoint Outage banner

Office 365 Monitoring: SharePoint Online and OneDrive Outage 9/29/20

Image of ENow Software
ENow Software

On September 29th at roughly ~9:00 am UTC, Microsoft reported an issue where users may be unable to...

Read more
Microsoft Outage banner

Office 365 Monitoring: Microsoft Admin Center Outage March 31, 2021

Image of ENow Software
ENow Software

On March 31st, 2021 at ~1:45 am UTC, Microsoft reported an issue that was preventing users from...

Read more