Product Release Announcement: ENow Management System 8.5

The release of ENow Management System 8.5, now GA, delivers powerful new capabilities to refine alert precision, enhance identity security, and streamline administrative workflows. This release reflects our continued focus on giving IT teams the tools they need to reduce noise, respond faster, and optimize their Microsoft 365, Exchange, and Active Directory environments. 

With these updates, ENow’s Microsoft 365 Monitoring, Exchange Monitoring, and Active Directory Monitoring platform continues to evolve into the most intelligent, flexible, and intuitive way for enterprises to ensure Microsoft platform uptime, compliance, and performance. 

Key Highlights in ENow Management System 8.5 

Microsoft 365 Monitoring: Alert Stabilization to Reduce Noise and Improve Uptime 

In large environments, excessive alert noise can overwhelm even the most experienced NOC teams. Alert Stabilization intelligently filters out transient or short-lived conditions so only true, actionable alerts make it through. 

• Improved signal quality – Prevents alert fatigue by removing false positives and transient spikes. 

• Faster response times – Teams spend less time sifting through noise and more time fixing real issues. 

• Better resource allocation – Focus staff on incidents with real business impact. 

Combined with our Alert Intelligence and Baseline capabilities, Alert Stabilization ensures you always know which alerts truly require your attention. 

Targeted Email Alert Policies to Get Alerts to the Right People, Every Time 

Administrators can now configure Email Alert Policies to target specific servers, ensuring alerts are delivered only to the teams responsible for those systems. 

• Precision notifications – Avoid distracting unrelated teams with irrelevant alerts. 

• Faster problem resolution – Alerts reach the right responders immediately. 

• Customizable workflows – Align alert distribution with your organizational structure. 

For enterprises managing complex Microsoft platform environments, this feature helps maintain clarity and accountability. 

Microsoft Entra OIDC Integration for Seamless, Secure Authentication 

ENow 8.5 now supports OpenID Connect (OIDC) authentication via Microsoft Entra (formerly Azure Active Directory) and other OIDC providers. This enables single sign-on (SSO) for administrators and provides centralized identity management for enterprise environments. 

• Stronger security – Modern authentication protocols protect against credential-based attacks. 

• Improved user experience – One-click sign-in across ENow services and other enterprise systems. 

• Centralized access control – Manage ENow permissions through your existing identity infrastructure. 

Continued Migration to the Microsoft 365 Monitoring Web Console for Faster, More Intuitive Administration 

We’ve moved additional Alert Threshold Policy management functions from the on-premises Admin Console to the ENow Management System web interface: 

• Universal Policy for Alert Thresholds 

• Custom Policies for Alert Thresholds 

• Services Policies for Alert Thresholds 

• Unified experience – Access all policy settings in one place. 

• Streamlined workflows – Reduce the need for multiple tools or consoles. 

• Modern UI – Easier navigation and faster policy updates. 

ServiceNow Event Management Integration – Flexible Incident Handling 

Organizations using ServiceNow can now send alerts as events for full integration with existing ITSM workflows. 

• Consistent incident management – Consolidate monitoring data into your ITSM system. 

• Custom workflows – Automate triage and escalation directly in ServiceNow. 

• Better reporting – Centralize alert history for auditing and performance tracking. 

Additional Product Improvements and Fixes 

Microsoft 365 Monitoring and Reporting 

• Fixed scaling issues with License Cost reports. 

• Corrected redraw issues for Microsoft Teams CQD Support Portal and Poor Call Snapshot dashboards. 

• Adjusted decimal display values for License Modeler reports for improved accuracy. 

Exchange Monitoring 

• Redesigned the Exchange Functionality Queue monitoring page for clearer insights. 

• Updated database size alert thresholds to use MB for easier interpretation.

Why This Matters for Microsoft 365, Exchange, and Active Directory Monitoring 

With 8.5, ENow makes it easier than ever to balance comprehensive monitoring coverage with high signal accuracy. IT teams can: 

• Monitor Microsoft 365, Exchange, and Active Directory with fewer false positives. 

• Ensure the right alerts reach the right people at the right time. 

• Maintain enterprise-grade security with modern identity authentication. 

• Streamline management with a unified, web-based console. 

For organizations relying on Microsoft platforms, downtime, misconfigurations, and performance bottlenecks can have far-reaching impacts. ENow’s approach helps you proactively detect, prioritize, and resolve issues before they affect your users or your business. 

Upgrade to ENow 8.5! 

The best way to experience these enhancements is to see them in action. If you’re already an ENow customer, upgrade to ENow 8.5 today to take advantage of these improvements immediately. 

If you’re not yet using ENow for Microsoft Monitoring and Reporting, now’s the perfect time to start. Our platform provides: 

• End-to-end Microsoft 365 visibility – From cloud to on-premises. 

• Actionable insights – Real-time data with business-context prioritization. 

• Flexible integrations – Extend value through ITSM, identity providers, and more. 

Request a Demo Today and see how ENow can help your team reduce noise, respond faster, and keep your Microsoft platforms running at peak performance.