Microsoft 365 Monitoring: MSFT Sway Service Incident (April 27, 2022)

On April 27, 2022, at ~8:59 AM EST, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue involving Microsoft Sway.

For IT pros or system admins with Microsoft admin center access, the incident numbers to reference the issue were MO364969 and SW364924.  The apparent issue involved users not being able to either access or create within Sway.


For the duration of this service incident, there was little to no feedback from the community, and this generally means that this was a minor event with very limited impact.

Approximately 1 hour after first reporting the issue, Microsoft announced that a fix had been deployed and they also confirmed that the matter was resolved.


Microsoft made no further communications @MSFT365status as to this service issue.


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!