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Office 365 Monitoring: Microsoft 365 Services Outage December 11, 2020

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ENow Software
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On December 11, 2020, at ~2:00 pm UTC, Microsoft reported an issue affecting users in the United Kingdom (UK) that may be preventing those users from accessing Microsoft 365 services.

Shortly after, Microsoft also reported that they had been receiving reports that some users outside of the UK may also be experiencing the issue.

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Many users took to Twitter to express their frustrations with the resent stream of outages Microsoft users have experienced. While others confirmed they were in fact experiencing the issue outside of the UK.

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A few hours later at 4:00 pm UTC, Microsoft reported that they had moved user traffic away from infrastructure that was performing below expected thresholds and that most impact had been resolved.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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