On June 30th, 2020 at ~12:00 pm UTC, Microsoft reported that they were investigating an issue where many users in Germany were unable to access multiple Microsoft 365 services.
Shortly after, around ~12:45 pm UTC, Microsoft reported that they had determined that the Microsoft 365 service was healthy and that the issue was caused by a third-party local internet service provider.
The Importance of Office 365 Monitoring
In a circumstance like this, it’s so important to have the proper monitoring in place that not only informs you when an outage occurs, but also helps you identify the root cause of the issue. When your organization has the right monitoring in place, it allows IT Pros to identify the exact issues that need to be remedied and mitigate the impact your company’s users experience. When an outage occurs and it becomes apparent that an issue is not a Microsoft issue, it’s critical for IT Pros to be able to identify this quickly and potentially even be able to avoid any organization impact at all.
Office 365 Monitoring with ENow
When an outage does occur, it’s important for your organization to be equipped with the proper tools to manage it with as little impact as possible. This is why it’s critical to have Office 365 monitoring in place. Having the right monitoring in place allows IT Pros to identify the impact an outage will have on your organization which allows you to better prepare.
ENow’s Office 365 Monitoring and Reporting Solution is designed to be accessible not only for IT Pros but for end users as well. ENow’s solution identifies the exact services that are being affected during an outage in addition, it leads IT Pros to the root cause of an outage allowing them to mitigate the impact of the outage and reach a resolution efficiently and effectively.
ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Salesforce.
Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.