On July 22 at ~6:00 am UTC, Microsoft reported an issue that was causing intermittent failures when attempting to load channels and chats via Microsoft Teams.
Initially it was reported that the issue was limited to India. However, soon after others began reporting issues as well in the UAE and Belgium.
Finally, roughly 7 hours later at ~12:00 pm, Microsoft reported that the issue had been resolved.
The Importance of Office 365 Monitoring
The number of Microsoft 365 outages has increased dramatically in recent months with so many users working remote. The is why it’s now more important than ever to have the right office 365 Monitoring in place. Especially with an outage like this where little to no information is available due to the admin center being down. When you don’t have the proper systems in place, you and your users are left in the dark refreshing twitter hoping to find answers.
End to End Monitoring with ENow
With more users than ever working remote, it's so important to have the proper in Office 365 Monitoring place to ensure your organization is prepared when an outage happens. It’s critical for your organization to be equipped with the right tools to manage an outage and avoid any major impact you might otherwise face. When you have the right monitoring, it lets IT Pros better prepare when an outage occurs.
That’s where ENow’s Office 365 Monitoring and Reporting Solution comes in. It’s designed in a way assists both IT Pros and users within your organization. This solution identifies the exact services affected by an outage and leaves a trail directly to the root cause of the outage. Enow’s solution helps IT Pros to monitor your organization's whole environment in one place.
ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Salesforce.
Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.