Office 365 Monitoring: Teams Outage October 7, 2020
On October 7, 2020 at ~8:00 pm UTC, Microsoft reported an issue that was preventing users from accessing Microsoft Teams.
Over the next few hours, Microsoft reported that a recent change may have caused the impact to multiple Microsoft 365 services and that they had reverted the change and services were recovering.
Finally, at ~11:30 pm UTC, Microsoft reported that the issue had been resolved and service had been restored.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.