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Office 365 Monitoring: Outlook Client Outage (June 15, 2020)

On June 15th at ~1:00pm UTC, Microsoft reported an issue with Outlook client within Europe.

They soon after reported that the issue may be preventing users from connecting to Exchange online when using Outlook client and they were continuing to troubleshoot the issue.

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This was the second Microsoft outage on Monday which came just a few short hours after the outage in the APAC region earlier that morning. Many soon began confirming the issue and expressing frustration regarding when the issue would be resolved.

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Finally, 5 hours later at ~ 6:00pm UTC, Microsoft reported that the impact associated with the Outlook client connectivity issue in Europe had been resolved.

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The Importance of 365 Monitoring

Reliance on cloud-based services is greater than ever. With so many users working at home due to the current situation with Coronavirus, Microsoft has experienced in increase in outages in recent weeks. Because of this, it’s important to have the proper monitoring in place that allows IT Pros to identify issues outages may cause for your organization and minimize the impact the outage has on your users’ productivity. Without monitoring, IT Pros are left scrolling through twitter and refreshing the Service-Health Dashboard looking for answers that may not come until much later when an outage does occur.


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!