Skype for Business Outage June 1, 2020
On Monday June 1st at ~7:00 pm, Microsoft 365 statues reported that they were investigating an issue that was affecting sign-in functionality for the Skype for Business service. They soon after reported that the issue was affecting a subset of users in the United States.
Some users expressed frustrations regarding Microsoft’s delayed response in reporting the issue and others confirmed they were experiencing the problem in areas including Washington D.C. and San Diego.
Finally, at ~ 8:15 pm Microsoft reported that they had rerouted traffic to an alternate infrastructure to mitigate impact and ultimately resolve the issue.
The Importance of 365 Monitoring
With the Global Pandemic as it is, Microsoft has experienced an increased number of outages in recent months due to the fact that reliance on cloud-based services is at an all-time high. With an increased number of outages, it’s more important than ever to have the proper Office 365 monitoring in place. Having the proper monitoring allows IT pros to swiftly identify when an outage has occurred and mitigate the impact that outage may have on your organization. Without the proper monitoring, IT Pros are left in the dark scrambling for answers after the fact and trying to play catch up.
End to End Monitoring with ENow
When an outage happens, it’s important for your organization to be equipped with the right tools to manage it and avoid any major impact you might otherwise face. This is why it’s so important to have Office 365 monitoring. When you have the right monitoring, it lets IT Pros better prepare when an outage occurs.
That’s where ENow’s Office 365 Monitoring and Reporting Solution comes in. It’s designed in a way that assists not only IT Pros, but the users within your organization too. This solution identifies the exact services affected by an outage and leaves a breadcrumb trail to identify the root cause of the outage. Enow’s solution helps IT Pros to monitor your organization's whole environment in one place.
ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Saleforce.
Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.