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Office 365 Monitoring: Microsoft Teams Outage May 5th, 2020

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ENow Software
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On May 5th, 2020, Microsoft 365 Status reported a Microsoft Teams outage in North America at ~ 8:00pm UTC.

Microsoft initially reported that many users were experiencing problems viewing presence information in Teams in the North American region. However, roughly a half an hour later, Microsoft revised their initial statement and reported that users were being affected worldwide.


Users from all over responded that they were experiencing issues and expressed their frustrations.

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Microsoft determined the issues were the result of a recent configuration change that led to a spike of memory utilization on infrastructure that facilitates user presence requests. In order to resolve the issue, they began failing traffic over to an alternate infrastructure and continued to monitor the service while the process completed.


Finally, roughly 5 hours later, Microsoft reported their efforts were successful and they were able to revert the configuration, reroute traffic, and restart the impacted infrastructure.


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!

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