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Office 365 Monitoring: Teams Outage December 2, 2020

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ENow Software
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On December 2, 2020 at ~4:00pm UTC, Microsoft reported an issue that was intermittently preventing some users from accessing files within Teams. They reported they were working to identify the cause of the issue and that more information would be available soon.

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Shortly after Microsoft's initial tweet, Microsoft reported that users were still able to access these files directly within SharePoint Online. Additionally, they also reported that they had received reports that some users were able to regain access to the files after signing out and then back in to Teams.

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A few hours later at 8:30 pm UTC, Microsoft reported that they were continuing our analysis of the Teams code that governs the Channel files tab where the issue is occurring. They also reported that they were coordinating with some affected users to capture additional diagnostic logging to aid the investigation.

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As more information becomes available, we will continue to update this post.


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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