Office 365 Service Health Dashboard Limitations
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If you are experiencing problems with an Office 365 service, the native option is to check Microsoft’s Service Health Dashboard (SHD) in your Microsoft 365 Admin Center to determine whether this is a known issue with a resolution in progress before you call support or spend valuable time troubleshooting. However, the information that is provided through the SHD is only of limited use, as it focuses primarily on the overall service health instead of tenant-specific or user-specific problems.
In this article, we explain SHD’s advisory and incident summaries, status definitions, message post types, and monitoring limitations to give you a better understanding of the extent of visibility it provides you when an outage or incident occurs.
The advisory or incident summary provides the following information:
Incidents and advisories
On-premises components, such as AD FS, PTA, and Exchange Hybrid are critical for Office 365 end user experience. In addition, something as trivial as expiring Exchange or AD FS certificates can certainly lead to unexpected outages. By proactively monitoring hybrid components, ENow gives you early warnings where hybrid components are reaching a critical state, or even for an upcoming expiring certificate. Knowing immediately when a problem happens, where the fault lies, and why the issue has occurred, ensures that any outages are detected and solved as quickly as possible.
AmyKelly Petruzzella is a marketing executive who focuses on Microsoft Exchange, Office 365, and Active Directory trends, challenges, and business outcomes for enterprises. Over the years, AmyKelly regularly engages with Gartner industry analysts, and she has been recognized several times for Top 50 Microsoft Marketing Excellence. She is a frequent speaker and blogger and an industry veteran who advocates for women in technology.