Headquartered in Dallas, TX, The BARBRI Group specializes in educational advancement and professional skills development. The organization focuses on programs designed to help legal professionals and students prepare for and pass state bar exams and other certifications. They have been the preeminent leader in the bar education service for nearly 50 years.
As an educational organization and resource provider relying heavily on student communication and new student recruitment, the BARBRI team wanted to ensure its Office 365 investment operates at peak condition. With 15 locations worldwide, the IT team led by Director of IT Mark Kaplan, noted anything less meant “lost productivity and lost sales which translates to lost revenue.”
Mailscape365’s real-time monitoring capabilities and centralized dashboard allowed BARBRI to “easily pinpoint problems earlier” and prevent certain issues from falling through the cracks. With ENow’s support team, Mr. Kaplan was able to create a “command center” in order to continuously monitor the hundreds of Exchange mailboxes across the entire corporate IT. This provided Mr. Kaplan’s help desk team the ammunition to quickly and accurately troubleshoot problems before users ever became aware of any performance issues.
After the Mailscape365 implementation, Mr. Kaplan’s team is no longer taken by surprise. This doesn’t mean there aren’t Exchange issues to address, but according to Mr. Kaplan, because of early issue recognition capabilities of Mailscape365, “if our dashboard is clean, then it is likely a user issue.” This provides the help desk a significant head start when diagnosing and resolving user issues related to Office 365.
Since installing Mailscape365, BARBRI has experience increased Exchange uptime. Mr. Kaplan noted that the initial implementation “went extremely smooth” and though the deployment was handled predominantly in-house, the ENow support team was always “very helpful responsive and professional; a pleasure to work with.” Currently all of BARBRI’s Exchange mailboxes are monitored using Mailscape365. The solution continues to grow as the organization does.
“Managing Office 365 presents new challenges for IT departments. The need to support their users is still there but the visibility into the different components is sometimes limited. Mailscape365 solves this problem by monitoring the on-premises components such as AD FS and Directory Synchronization as well as the functionality in Office 365 such as Exchange Online by pro-actively testing features," added Michael Van Horenbeeck Director of Product Management at ENow.
ENow is a Microsoft Silver ISV focused on helping organizations implement the latest Microsoft technologies and building software tools that simplify the job of IT administrators. Built and founded by Exchange engineers, ENow has developed a series of comprehensive monitoring and reporting solutions and services to help organizations better manage Microsoft technologies. It is currently ranked #1641 on Inc Magazine’s list 5000 fastest growing private companies. Since 2004, ENow has created simplified-yet-comprehensive enterprise monitoring and reporting solutions allowing companies to move from rear-view mirror response to proactive management of its Microsoft infrastructure. This includes Exchange, Active Directory, SharePoint and Lync. Visit ENow at https://www.enowsoftware.com.
Barbri Increases Office 365 Visibility with ENow Mailscape365