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APAC Users Unable to Access Microsoft Exchange Online and Teams

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On March 1, 2023, at ~3:25 AM EST, Microsoft sent out a message on Twitter (@MSFT365status) that they were investigating an issue in which users in the Asia Pacific region (APAC) were unable to access Microsoft Exchange Online services and unable to access Microsoft Teams.

Microsoft provided service incident number MO521925 for system admins to refence in the Microsoft Admin Center.



Approximately 2 hours after their first message, Microsoft tweeted a second and final message announcing that the issue had been mitigated. Microsoft identified a "connectivity issue" in the Asia Pacific region as to the cause for this service incident and, at least on their Twitter account, provided no further details as to the cause nor the precise remediation steps taken.



Responses on Twitter from the community were few and gave no indication that the service incident extended beyond the APAC region.

And although there were no additional tweets from Microsoft as to this service incident MO521925, it was only several hours later the very same day that Microsoft sent out a new communication via @MSFT365status indicating yet another service incident was unfolding, one that involved user access (globally) for Exchange Online mailboxes.


The Importance of Teams Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Teams Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Teams outage impacts and restore workplace productivity with ENow’s Teams Monitoring and Reporting solution. Access your free 14-day trial today!


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