<img height="1" width="1" src="https://www.facebook.com/tr?id=1529264867168163&amp;ev=PageView &amp;noscript=1">
blog_listing_hero_img.jpg

Office 365 Monitoring: Exchange Online Outage February 3, 2021

On February 3, 2021  at ~10:45 pm UTC, Microsoft reported an issue that was causing some users in North America to experience issues with Exchange Online.

IMG_2935

Many users quickly confirmed they that they weren't experiencing delays but rather emails altogether bouncing as well as error messages claiming service was unavailable. 

Screen Shot 2021-02-03 at 2.56.40 PM

At 11:30 pm UTC, we've identified that a subset of infrastructure is unable to process requests for users served through North America, which is resulting in a message backlog and causing delivery delays or failures. Essentially, this outage is prolonging the time it takes for email to reach its destination. Therefore, inbound email isn't making it to your inbox and outbound email isn't making it to the recipient.

IMG_2938

Microsoft reported, at 12:19 am UTC, that they were working to reroute traffic to alternate systems to provide relief as they continue their investigation.

Shortly after they reported they were continuing to reroute traffic to alternate systems and they were starting to see some relief. 

IMG_2940

Finally, at ~2:15 am UTC Microsoft reported that we've completed rerouting traffic and have confirmed that impact had been mitigated.

IMG_2954


The Importance of 365 Monitoring

It’s crucial for not only IT Pros, but users too, to be able to understand exactly how an outage is affecting your organization. That’s where Office 365 monitoring comes in! With the right monitoring, IT Pros can identify the specific issues your organization can expect to face during an outage and help mitigate those issues.

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.

ENow’s remote probes allow IT Pros to obtain a full picture of all services and subsets of services affected during an outage. Additionally, the end user experience monitoring probes cover several Office 365 apps and other cloud-based collaboration services. For example, as you can see below in this scenario, both the EWS logon and the Mail Flow tests are both in critical state.

d8a106e56bad571ef8b4aeac239af46dcce47a691521c9af077a456a109cf69f

Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in a quick and easy place. That means you don’t have to scramble through twitter and the Service Health Dashboard looking for answers!

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.






twitter-1



Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

Learn more