On July 9, 2020 at ~12:00 pm UTC Microsoft reported that they were investigating an issue where users in the UK are unable to access the Exchange Online service through the Outlook client.
Shortly after, several UK users began expressing their frustration with the recent increase in the number of outages users have experienced all over the world. Some expressed frustrations recommending Microsoft services to their clients and others insisted that the they were still experiencing issues hours later.
The Importance of 365 Monitoring
With more workers than ever working remote, Microsoft has experienced an increased number of outages with Office 365 in recent months. Reliance of Office 365's cloud-based services is at an all-time high which is why it's important than ever that your organization have the proper monitoring in place. Without the proper monitoring in place, IT Pros are left in the dark when outages do occur and your organization is unable to mitigate the impact for users.
Equipping your IT Pros and users with the appropriate tools to manage an outage allows your organization to face as little impact as possible which is why it’s so important to have Office 365 monitoring in place. The right monitoring leaves a breadcrumb trail for IT Pros to follow that leads them directly to the root cause of any outage and allows them to address those issues as efficiently as possible.
Office 365 Monitoring with ENow
When an outage does occur, or is about to occur, it’s important to ensure both your IT Pros and users are equipped to understand how this outage affects your organization. This is why it’s important to have Office 365 monitoring in place. This monitoring allows IT Pros to identify which issues your organization is dealing with and ultimately mitigate the negative impact your organization experiences.
ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows you to identify the exact services that are being affected and leaves a bread crumb trail that leads you directly to the specific source of the outage. With ENow’s monitoring and reporting solution, IT Pros can monitor their organization’s entire environment in one place which helps them identify problems quickly and efficiently.
ENow’s remote probes allow IT Pros to see a full picture of all services and subsets of services that are affected by an outage which is impossible to do without monitoring and reporting solutions in place. The end user experience monitoring probes cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive and Zoom allowing IT Pros to closely monitor that status of these services and how they’re running for users.
The ENow dashboard makes allows IT Pros to monitor outages in one quick and easy place rather than scrambling to gather information from multiple platforms like the Service-Health Dashboard and Twitter!