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Microsoft 365 Access Issues, Local ISP North America, January 2023

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ENow Software
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On January 17, 2023, at ~9:17 AM ET, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which some North America users were having Microsoft 365 access issues.

Initial community responses on Twitter gave indications that this issue may be related to a local ISP. And Microsoft's second message confirmed this as a local ISP issue.

An active community response thread on Twitter had some users claiming that this was NOT a local ISP issue, notwithstanding the public statements from @MSFT365status.

Microsoft's next community message indicated that the local ISP for the impacted North America region had "restarted" certain network components, and some impacted users where confirming issue resolution.

Approximately 5 hours from first report, Microsoft's last message as to issue MO498385 indicated that the matter was resolved.


The Importance of Microsoft 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Microsoft 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Microsoft 365 apps and other cloud-based collaboration services.

Identify the scope of Microsoft 365 service outage impacts and restore workplace productivity with ENow’s Microsoft 365 Monitoring and Reporting solution. Access your free 14-day trial today!

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