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Office 365 Monitoring: Microsoft 365 Admin Center Outage January 5, 2021

On January 5, 2021  at ~3:00 pm UTC, Microsoft reported an issue affecting users in the UK that may be preventing them from accessing the Microsoft 365 admin center. 

Roughly 2 hours later, they confirmed that a portion of their processing infrastructure wasn't handling requests as expected and that they were repairing the problem to restore service access for affected users.

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Shortly after, users began confirming that they were experiencing the issue both in and out of the UK in countries including Denmark, the Netherlands and Sweden. 

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At 6:00 pm UTC, Microsoft reported that they were routing user traffic through alternate pathways and were restarting the affected infrastructure to resolve the problem.

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Finally at 7:40 pm UTC, they reported they had successfully rerouted affected user traffic to an alternate processing infrastructure, which has restored service health and mitigated the impact.


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The Importance of 365 Monitoring

It’s crucial for not only IT Pros, but users too, to be able to understand exactly how an outage is affecting your organization. That’s where Office 365 monitoring comes in! With the right monitoring, IT Pros can identify the specific issues your organization can expect to face during an outage and help mitigate those issues.

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.

ENow’s remote probes allow IT Pros to obtain a full picture of all services and subsets of services affected during an outage. Additionally, the end user experience monitoring probes cover several Office 365 apps and other cloud-based collaboration services.

Finally, the ENow dashboard makes it quick and easy to gather all of the info IT Pros need on current outages in a quick and easy place. That means you don’t have to scramble through twitter and the Service Health Dashboard looking for answers!

ENow’s Office 365 Monitoring and Reporting Solution is designed in a way that allows IT Pros to pinpoint the exact services effected as well as the root cause of the issues your organization is experiencing. It gives IT Pros the ability to monitor their organization’s entire environment in one place which makes identifying a problem fast and easy.






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