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Office 365 Monitoring: Microsoft 365 Admin Center Outage Jan. 5, 2021

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ENow Software
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On January 5, 2021, at ~3:00 pm UTC, Microsoft reported an issue affecting users in the UK that may be preventing them from accessing the Microsoft 365 admin center.

Roughly 2 hours later, they confirmed that a portion of their processing infrastructure wasn't handling requests as expected and that they were repairing the problem to restore service access for affected users.

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Shortly after, users began confirming that they were experiencing the issue both in and out of the UK in countries including Denmark, the Netherlands and Sweden.

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At 6:00 pm UTC, Microsoft reported that they were routing user traffic through alternate pathways and were restarting the affected infrastructure to resolve the problem.

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Finally at 7:40 pm UTC, they reported they had successfully rerouted affected user traffic to an alternate processing infrastructure, which has restored service health and mitigated the impact.


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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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Image of ENow Software
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