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Office 365 Monitoring: Admin Center Outage October 17, 2020

On October 17th at roughly ~9:30 pm UTC, Microsoft reported that some users may be unable to access the admin center.

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Some users took to Twitter to defend Microsoft stating that Microsoft has been dealing with a volume of users on a daily basis they weren't prepared for due to the increased number of users working from home and the transition to online learning for most schools. On the other hand, many users expressed their frustration with the numerous outages Microsoft users have been experiencing lately.


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At 10:00 pm UTC Microsoft reported that they had connected the service to alternate infrastructure and have validated that service had been restored.

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Finally roughly an hour later, Microsoft reported that they had connected the service to an alternate infrastructure and have validated that service has been restored.

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The Importance of Office 365 Monitoring

The number of Microsoft 365 outages has increased dramatically in recent months with so many users working remote. The is why it’s now more important than ever to have the right office 365 Monitoring in place. Especially with an outage like this where little to no information is available due to the admin center being down. When you don’t have the proper systems in place, you and your users are left in the dark refreshing twitter hoping to find answers.

End to End Monitoring with ENow

The right Office 365 Monitoring provides your organization with the right tools to manage an outage effectively. It allows IT Pros to avoid any major impact your organization may otherwise face. ENow’s remote probes give IT Pros the full picture of services, as well as subsets of services that an outage is affecting. Without the proper solution, this information isn’t available to your organizations and makes identifying all of the issues that need to be addressed during an outage that much harder. IT Pros are also able to monitor the status of multiple services through end user experience monitoring probes that cover a range of Office 365 apps and cloud-based collaboration systems like OneDrive, Zoom and Salesforce.

That’s where ENow’s Office 365 Monitoring and Reporting Solution comes in. It’s designed in a way assists both IT Pros and users within your organization. This solution identifies the exact services affected by an outage and leaves a trail directly to the root cause of the outage. Enow’s solution helps IT Pros to monitor your organization's whole environment in one place.

Lastly, the ENow Dashboard consolidates all outage information into one location which eliminates the need to frantically refresh Twitter and check the Service Health Dashboard for answers.


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Tired of being left in the dark during service outages? Try ENow's Office 365 Monitoring solution.

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