A couple hours later, Microsoft alerted users that multiple Microsoft 365 services are experiencing delays:
We've determined multiple Microsoft 365 services are experiencing delays, connection and search issues and are investigating the cause of this. Updates can be found in the admin center under EX394347 and MO394389.
Roughly 15 minutes later, Microsoft identified the issue:
We've identified that our traffic management infrastructure is not working as expected. We've successfully rerouted traffic, and we're seeing an improvement in service availability. Updates are available in the admin center under EX394347 and MO394389.
Later in the day, Microsoft provided a fourth update indicating improvements in the services:
We’re continuing to see improvement in availability across the affected services, with some services reporting full recovery. More information can be found in the admin center under EX394347 and MO394389.
These updates saw plenty of engagement from users looking to crowdsource solutions to these issues leading to the discovery that this was limited to Europe.
e-mail is slow to deliver. Even in Webmail. If this was just outlook connectivity issues then i'd expect to see the e-mail in webmail but there's definitely a delivery or routing issue. My colleagues receive the same e-mail on time & I would not. Very intemittent as well
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.