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Microsoft Exchange Online Service

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ENow Software

On June 21, 2022, at ~5:52 AM EST, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue when accessing the Exchange Online service. 

For IT pros or system admins with Microsoft admin center access, the incident number for further details is EX394347 in the admin center.

A couple hours later, Microsoft alerted users that multiple Microsoft 365 services are experiencing delays:

Roughly 15 minutes later, Microsoft identified the issue:

Later in the day, Microsoft provided a fourth update indicating improvements in the services:


These updates saw plenty of engagement from users looking to crowdsource solutions to these issues leading to the discovery that this was limited to Europe. 

Also, users were struggling to find more information under EX394347 and MO394389:


The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

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  • The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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