On November 17, 2021, at ~8:30 am UTC, Microsoft communicated via tweet (@MSFT365status) that they were investigating an issue in which users were unable to access Microsoft Forms.
For IT professionals and system admins with Microsoft admin center access, the issue # was FM298724.
This Microsoft Forms issue comes just 2 days removed from the Teams Toolbar service issue that Microsoft reported on Tuesday.
The responses on Twitter from the public were very few. This, normally, is indicative of a very minor service disruption issue and not a true and wide-reaching service outage.
Within an hour Microsoft followed up with a second, and final, message on Twitter as to the issue. According to Microsoft, an unexpected increase in user requests resulted in the Microsoft Forms service impact. Microsoft took remediation steps (scale-up activities performance), however they did not also state directly that the issue was now resolved.
Several checks of status.office.com during this time showed no information whatsoever as to any changes in the Microsoft 365 Service Health Status.
As of 2:00 pm UTC, there have been no additional updates from Microsoft @MSFT365status regarding FM298724. At this time, given the assumed minor nature of the issue, the matter appears to be resolved.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor networks and entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.