On April 29, 2021, at ~5:44 am UTC, Microsoft reported an issue with the video and audio quality of Microsoft Teams meetings which were impacting EMEA users.
Twitter responses were as expected, given the Teams issue just two days ago (April 27).
Approximately 1 hour after first notice of issue, Microsoft was reporting that network connectivity issues were identified and that service was recovering in some parts at that time.
And after 2 hours from first notice, Microsoft fully monitored the environment and was able to confirm that service was restored.
Here are resources for Microsoft Teams monitoring and reporting during service outages.
The Importance of Office 365 Monitoring
In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.
ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:
- The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
- A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.