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Office 365 Monitoring: Microsoft Admin Portal Outage August 24, 2020

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ENow Software
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On August 24th at roughly ~5:30 pm UTC, Microsoft reported an issue with users being unable to access the Admin Portal.

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Shortly after, they reported that they had identified that a recently-applied update may have been the source of the issue and that they were attempting to revert the updates to mitigate impact.

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Almost immediately, users worldwide began confirming that they were in fact experiencing this issue. While others expressed frustration stating that this is the reason many are hesitant to migrate to the cloud. 

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Finally at ~7:15 pm UTC, Microsoft confirmed that a recent configuration change had caused the admin center to become unavailable and that the issue had been resolved

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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