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Office 365 Monitoring: Teams Outage (April 27, 2021)

On April 27, 2021, at ~6:30 am UTC, Microsoft reported an issue with Microsoft Teams impacting users in Europe and Asia.

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Twitter users globally were quick to respond, confirming the Teams outage, the Teams app crashing, and the breadth of the impact could perhaps be global and not limited to the Europe and Asia geos.

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Microsoft within the hour was able to confirm the Teams issues were global. At that time, Microsoft was still investigating in order to identify the issue source.

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Approximately 2 hours after first reporting the issue, Microsoft was able to identify the cause and began performing actions to rectify.

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By ~9:00 am UTC, approximately 2.5 hours after first reporting the issue, Microsoft had indicated that the issue with Teams was resolved and Teams service was now operating normally.

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Here are resources for Microsoft Teams monitoring and reporting during service outages.

The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!