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Office 365 Monitoring: Microsoft Admin Center Outage October 20, 2020

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ENow Software
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On October 20th at roughly ~7:45 pm UTC, Microsoft reported a problem preventing some users from accessing the Microsoft 365 admin center.

Soon after they reported that users in North America were experiencing decreased impact indicating the event may be transient in nature but they were continuing to investigate the route cause of the issue.

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Many users quickly took to Twitter to express the frustrations with the numerous Office 365 outages lately.

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At 10:00 pm UTC Microsoft confirmed that they had connected the service to an alternate infrastructure and have validated that impact had been mitigated.

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The Importance of Office 365 Monitoring

In a cloud-world, outages are bound to happen. While Microsoft is responsible for restoring service during outages, IT needs to take ownership of their environment and user experience. It is crucial to have greater visibility into business impacts during a service outage the moment it happens.

ENow’s Office 365 Monitoring and Reporting solution enables IT Pros to pinpoint the exact services effected and root cause of the issues an organization is experiencing during a service outage by providing:

  • The ability to monitor entire environments in one place with ENow’s OneLook dashboard which makes identifying a problem fast and easy without having to scramble through Twitter and the Service Health Dashboard looking for answers.
  • A full picture of all services and subset of services affected during an outage with ENow’s remote probes which covers several Office 365 apps and other cloud-based collaboration services.

Identify the scope of Office 365 service outage impacts and restore workplace productivity with ENow’s Office 365 Monitoring and Reporting solution. Access your free 14-day trial today!


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